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Liverpool Van Centre

Lyndak

Lyndak

VIP Member
Messages
22
Location
Doncaster
Vehicle
Looking to buy
The guys here have been amazing and couldn't do enough for me. I have been well satisfied so far.
 
Karlos

Karlos

VIP Member
Messages
1,238
Location
Fowey
Vehicle
Just browsing
The guys here have been amazing and couldn't do enough for me. I have been well satisfied so far.
I found them to be excellent when we bought our Cali last year.
 
B

BrendanJ

Messages
82
Location
Cheshire
Vehicle
T6 Ocean 150
I also was very impressed when we bought our Cali last year and even on some queries the support was relaxed and excellent. Looking forward to using them in future for service support which hopefully is at same high level
 
BeagleMum

BeagleMum

VIP Member
Messages
1,024
Location
Wirral
Vehicle
T6 Beach 150
The guys here have been amazing and couldn't do enough for me. I have been well satisfied so far.
We had a very poor experience with Liverpool just over 18 months ago, needless to say we didn’t buy from them, we spent our money in Llandudno.
 
2into1

2into1

Née T4WFA. Now running 2006 LHD T5 SE 130 Manual
Top Poster
Lifetime VIP Member
Messages
3,797
Location
Glossop
Vehicle
T5 SE 130
I think we need a bit more detail with the praise. Was this during the ordering process / warranty / diagnosis / regular servicing? How was the service excellent?
 
T

tedgina

Messages
51
Location
mottram in longdendale
Vehicle
T6 Ocean 150
I think we need a bit more detail with the praise. Was this during the ordering process / warranty / diagnosis / regular servicing? How was the service excellent?
Bought our ocean from them it was a pre reg 3 months old ,when we complained about some dull tacky film on parts of the van we were told it was fall out ? we went else where it turned out to be a delivery coating left on, the second dealer cleaned it all off . and reapplied the autoshine which we received a full refund for
 
Volkywagen

Volkywagen

VIP Member
Lifetime VIP Member
Messages
1,465
Location
Cheshire
Vehicle
T6 Ocean 150
Had mine serviced with first MOT Last week and also a few warranty issues I wanted sorting.
Couldnt fault the service, cheap enough and thorough, found no faults.
warranty issues were intermittent cupboard light, which they wanted to replace the whole light... I asked them not to, as it was the relay under the fridge and the power feed from the battery. Got ignored, then they came back and said it was the relay which they changed, but not the power feed, now when I use the vanity light in the sun visor the rear light comes on, so it will have to go back again.
Second is a popped double glazing panel, rear window, got totally fobbed off with this as they said it’s internal misting and the air con would get rid of it...wtf.
As for sales though when I bought, couldn’t fault them. Very good.
Same can’t be said for aftercare unfortunately.
 
Last edited:
Lyndak

Lyndak

VIP Member
Messages
22
Location
Doncaster
Vehicle
Looking to buy
I think we need a bit more detail with the praise. Was this during the ordering process / warranty / diagnosis / regular servicing? How was the service excellent?
The ordering and buying process has been excellent. My salesman went out of his way to accommodate me and what I wanted. This was even when I changed my mind about the vehicle I ordered and wanted something else. I don't praise people for the sake of it. I give credit where it is due.
 
Karlos

Karlos

VIP Member
Messages
1,238
Location
Fowey
Vehicle
Just browsing
I think we need a bit more detail with the praise. Was this during the ordering process / warranty / diagnosis / regular servicing? How was the service excellent?
Order and delivery process was excellent, good communication throughout. Problem with fridge was resolved quickly and efficiently again with excellent communication.
 
flying banana

flying banana

T6 Ocean 204ps manual
Top Poster
VIP Member
Messages
2,062
Location
doncaster
Vehicle
T6 Ocean 204
The guys here have been amazing and couldn't do enough for me. I have been well satisfied so far.
Another donny cali. Welcome. You will enjoy getting out of Doncaster in that.
 
BeagleMum

BeagleMum

VIP Member
Messages
1,024
Location
Wirral
Vehicle
T6 Beach 150
We had a very poor experience with Liverpool just over 18 months ago, needless to say we didn’t buy from them, we spent our money in Llandudno.
So the pattern of poor service for us from Liverpool Van Centre continues.
Firstly it was the sales department in 2018, then the service department in May 2019.
Due to lockdown we had to use them again today as we are unable to travel to Llandudno our preferred choice.
10 days ago they booked us in for a diagnostic re an intermittent oil light.
Cali was duly dropped off early this morning, having not heard an update from them by 3pm we telephoned them as we have an hours travel to get to Speke for collection and they are currently closing at 5pm.
The receptionist said she would contact the workshop and phone us back which she duly did about a quarter of an hour later. On returning our call we were told that the workshop had been very busy and had NOT looked at the vehicle so needed to keep it until tomorrow. Three visits three negative experiences with Liverpool, very disappointing. Now we wait to see tomorrow’s outcome.
 
Virgil van Bike

Virgil van Bike

VIP Member
Messages
73
Location
Leicestershire
Vehicle
T6.1 Ocean 150
Lots of communication before I placed my order then zero for the next ten months bar replies every time I chased my cali up.
This despite promises they would keep me informed.
The only time I was contacted without a pre-emptive mail or phone call was when they were checking I was still coming on the day of collection.
Pleasant enough and always apologetic, but only after each time I complained.
 
Algor

Algor

VIP Member
Messages
58
Location
Stoke on Trent
Vehicle
T6.1 Coast 150
I think I am dealing with Adam ( Eburne ) now. Awaiting my Coast later this month.
I am dealing with Adam to. Doing a "click & collect" on Saturday. He seems to be flying by the seat of his pants a little, he seems very busy and everything is last minute. I had the invoice today to be paid by Friday but the address was wrong. I am sure everything will be fine but it has felt a bit nothing, nothing, nothing and then 1 million miles an hour! He's a nice enough lad though.
 
Moz Williams

Moz Williams

VIP Member
Messages
142
Location
York
Vehicle
T6.1 Coast 150
I am dealing with Adam to. Doing a "click & collect" on Saturday. He seems to be flying by the seat of his pants a little, he seems very busy and everything is last minute. I had the invoice today to be paid by Friday but the address was wrong. I am sure everything will be fine but it has felt a bit nothing, nothing, nothing and then 1 million miles an hour! He's a nice enough lad though.
Adam was self isolating before Xmas. Are you getting a Coast. Colour/options?
 
Elly Swanson

Elly Swanson

Top Poster
VIP Member
Messages
1,679
Location
East Midlands
Vehicle
T6 Ocean 150
So the pattern of poor service for us from Liverpool Van Centre continues.
Firstly it was the sales department in 2018, then the service department in May 2019.
Due to lockdown we had to use them again today as we are unable to travel to Llandudno our preferred choice.
10 days ago they booked us in for a diagnostic re an intermittent oil light.
Cali was duly dropped off early this morning, having not heard an update from them by 3pm we telephoned them as we have an hours travel to get to Speke for collection and they are currently closing at 5pm.
The receptionist said she would contact the workshop and phone us back which she duly did about a quarter of an hour later. On returning our call we were told that the workshop had been very busy and had NOT looked at the vehicle so needed to keep it until tomorrow. Three visits three negative experiences with Liverpool, very disappointing. Now we wait to see tomorrow’s outcome.
That’s interesting BM. We wanted to get back up to Liverpool for our first service but can’t due to lockdown.

We have no internal problems, except for the back cupboard door glue coming unstuck (that I’ve duck taped) so just need the van side of it servicing. There’s a VW authorised DAF centre in Derby that is easy for us to get to so ours is going there next Wed. Fingers crossed it goes well.
 
J

Jim2007

VIP Member
Messages
48
Location
England
Vehicle
T6 Ocean 199 4 motion
That’s interesting BM. We wanted to get back up to Liverpool for our first service but can’t due to lockdown.

We have no internal problems, except for the back cupboard door glue coming unstuck (that I’ve duck taped) so just need the van side of it servicing. There’s a VW authorised DAF centre in Derby that is easy for us to get to so ours is going there next Wed. Fingers crossed it goes well.
I have used Motus at Derby: fine on the mechanicals, absolutely not interested in the habitation. Actively declined to look at something in the hab. Suggested going elsewhere for that.

As an aside have used Campercentrum in Amersfoort NL: excellent. Given we visit NL a lot in normal times I’m quite keen to schedule all servicing with them.
 
BeagleMum

BeagleMum

VIP Member
Messages
1,024
Location
Wirral
Vehicle
T6 Beach 150
That’s interesting BM. We wanted to get back up to Liverpool for our first service but can’t due to lockdown.

We have no internal problems, except for the back cupboard door glue coming unstuck (that I’ve duck taped) so just need the van side of it servicing. There’s a VW authorised DAF centre in Derby that is easy for us to get to so ours is going there next Wed. Fingers crossed it goes well.
Got our Beach back late morning. One comment we would make is we were told it had been taken on a test run. However when we checked the mileage it was exactly the same as when we dropped it off.
 

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