VW do not know themselves.
MY23 4Motion Ocean, after 1 year I asked VW Birmingham to do the service.
They said it needs it every two years or 18k
I said I’m doing 10k p.a.
I’d like the oil changed and then another service next year.
They said that’s a good idea as it’s too long leaving it every two years.
Took it in to be serviced.
Another receptionist was confused why I was in so soon.
Another guy there said it’s better to be done yearly.
So who knows. (Emoji of a man shrugging his shoulders)
If I was going to keep the vehicle forever.
Then do every year.
If you know you going to be selling it 4 or 5 years down the line.
Do as per manufacturers guidelines.
Long service is a sales gimmick for Fleet management who do a lot of miles in a year and total cost is a major concern when purchasing fleet vehicles and whom will dispose of vehicles at the end of a fixed period (usually at the end of warranty) via auction. Rinse repeat.
Although in theory long service applies to non commercial variations, I.e. VW advocate long service for most of its vehicles, I would be wary of lower mileage use (non commercial type miles)
Oil is hygroscopic, and therefore needs changing more regularly with less use.
It may sound counter intuitive but moisture in oil is a killer of engines, regular use of the engine, when it reaches proper Operating temperature for a sustained time, is far better than periodic use / short journeys.
IMO unless you are doing in excess of 20,000 miles each year I would opt for yearly oil changes, if less than 3k miles a year I would opt for more regular oil changes.
Plenty of conflicting info but that’s the basics, the choice is there to make.
Keep the two yearly service via dealer to maintain warranty, but have a yearly oil & filter change using OEM fluids and parts (via a trusted local spanner)