Rear seat spring

[Phillvr6]

The rear seat at just over a year old appears to have a spring trying to escape. Anyone else had anything similar?

 

[GrumpyGranddad]

The rear seat at just over a year old appears to have a spring trying to escape. Anyone else had anything similar?

Photo?

 

[Phillvr6]

 

[GrumpyGranddad]

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Not good @Phillvr6 !
Obviously it could break through at some point so worth raising it with your dealership ASAP. They may not accept it as a warranty claim right now, who knows? but at least you’ll have it on the record.
Does the spring feel like a sharp end? If so you could also raise the issue of potential injury.

 

[Phillvr6]

We're away at the moment but will definitely be raising under the warranty on our return. Can't see how it can't be a warranty issue.

 

[HectaTheSpecta]

Hi there, what was the outcome of this issue please? I have the same problem where is seems the springs have gone and when sitting in the seat the spring sticks up and is pressing against the material - I have to wait for almost 4 weeks before i can see VW and I fear it'll pierce the leather.

 

[HectaTheSpecta]

 

[WelshGas]

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The Original Poster was last seen on the Forum in February 2022. So I’m afraid you are unlikely to get a reply.
All too frequently Problem- Advice - Silence.

 

[kurienp]

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and your seat seems like with the Alcantara trim. More expensive to repair if that comes through.

With your T6.1, send these pics to the dealer - which you may have already done. Be careful with the email. Don't beat around the bush. Get straight to the point that there is a defect with the seat where a spring/other seat structure item seems to be coming through and before it tears the cover and injures a passenger, that you will request a resolution on priority.

And as WG says, do keep everyone updated on the resolution from the dealer.

Keep your cool. Don't agree to anything other than a seat replacement, but guide them to that solution.

 

[HectaTheSpecta]

Yes

and your seat seems like with the Alcantara trim. More expensive to repair if that comes through.

With your T6.1, send these pics to the dealer - which you may have already done. Be careful with the email. Don't beat around the bush. Get straight to the point that there is a defect with the seat where a spring/other seat structure item seems to be coming through and before it tears the cover and injures a passenger, that you will request a resolution on priority.

And as WG says, do keep everyone updated on the resolution from the dealer.

Keep your cool. Don't agree to anything other than a seat replacement, but guide them to that solutio

Yes, will do. It’s booked into VW for the end of the month so need to wait some 4 weeks or so but have explained to the operator that this may perforate in the meantime and that you put a note on the account

Will do report back

 

[Perfectos]

Yes

Yes, will do. It’s booked into VW for the end of the month so need to wait some 4 weeks or so but have explained to the operator that this may perforate in the meantime and that you put a note on the account

Will do report back

Take plenty of photos before it goes on (before it perforates)

 

[HectaTheSpecta]

Hi all

As promised, vehicle was in today and they have acknowledged the issue and have honoured to replace the ‘seat cover’ as per what the service rep said - I didn’t actually manage to quiz them about this as vehicle was in for various issues (leaking / mouldy tailgate , roof corrosion and the seat). I’ll find out more details and report back further next week.

 

[Perfectos]

Hi all

As promised, vehicle was in today and they have acknowledged the issue and have honoured to replace the ‘seat cover’ as per what the service rep said - I didn’t actually manage to quiz them about this as vehicle was in for various issues (leaking / mouldy tailgate , roof corrosion and the seat). I’ll find out more details and report back further next week.

Where is your roof corrosion?

 

[HectaTheSpecta]

Where is your roof corrosion?

Front / Leading Edge of the pop top roof beneath the seals

 

[Perfectos]

Front / Leading Edge of the pop top roof beneath the seals

Can you share any photos to help others ?

presumably the roof seal had corroded causing bi metallic reaction with the roof ?