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It was on our 'like to but not must-have list' anyway. At the end of the day, the LEDs, AAC, reversing camera and windows were top of the list.The towbar was an added perk as we're simply a VW bikerack and towbar rack away from being fully prepped to bring everything we own with us But it didnt stop the drive home being marred with a bit of 'well, bugger. I feel shafted'. But at the end of the day, that ones on me.
Perfectos - fantastic suggestions and posts. Many thanks. I'll be composing a well articulated and justified position later tonight, following copious amounts of coffee after my workday today!
The M140i was such a capable little thing, but trying to fold a toddler into the back, along with a buggy, all the paraphernalia, and the assumption that with a second, we'll have even less space with even greater requirements.....it sadly had to go.
Nice post, Can't fault your attitude I would have been devastated after committing to that expenditure.
Hope you get the issues sorted and you ad your family have some fantastic times away making lots of memories.
Best of luck.
Great news, glad its going to be sorted to your satisfaction. I would have thought any warranty work could be undertaken at any VW dealership.Evening everyone!
Well, the week's gone by and by christ has it been ridden with stress. However, I am absolutely ecstatic to say that the dealer has reduced by stress levels considerably!
OnTuesday morning, the dealer received an email stating my concerns, my expectations and my course of action should they not be able to address them. They needn't have been, given what followed next.
I received a phonecall not an hour later from the boss-man himself, apologising and making one thing abundantly clear - the end goal was for me to be happy. Cost hadn't been mentioned, and the man was focused solely on my end outcome. I was expecting a cold and trasactional relationship after what I assumed was a scripted approach in events like this - perhaps it was - but there was sincerity behind it.
They reached out to the last owner and got the history of the vehicle - and a few whoopsies whilst reversing into the garage. The spare key was still in his posession too. The dealer apologised to me for the inconvenience and the poor experience, and they hadn't looked close enough this time.
We agreed the course of action - I shared my areas of concern, and he duly noted and provided resolutions. Ultimately, given I live 3+ hours away (Colchester vs Leeds), a trip up wasn't on the cards. Instead, I was to find a local firm that I have faith/confidence in to rectify the bodywork concerns, and they'd pay. So that's what I did.
Personally, I viewed it as a large figure that they wouldn't wear. I fired off the quote to the dealer, expecting to have a battle and added stress - afterall, it was overdue. An email comes back, asking me to call.
"We're happy to do it if it removes your dissapointment and brings it up to your expectations".
The Cali's now booked in for Tuesday 7th. I've also reduced some of the work I want undertaken as I want to take it to a professional detailer to do, to which the dealer are instead sending me a VWT6 bike rack.
Now, I dont often say this - but I truly am impressed. I since found out the dealer is a family-run business, with the boss-man the son of the boss-boss-man himself - and I couldn't have felt further from a corporate-experience.
For anyone looking for an honest, caring and committed dealer - reach out to VW Leeds. Their support and resolution of this matter has been first-class, and I honestly would travel the distance to deal with them again.
In contrast, I called up VW Colchester to address a warranty concern, to which I got told that to have warranty work carried out (manufacturer warranty, especially) that I have to have it done at the dealer I bought it from. Despite numerous challenges, confirmations, and vocalised confusion, I hung up. I might just bake the extra 200 miles to Leeds every service.....
Evening everyone!
Well, the week's gone by and by christ has it been ridden with stress. However, I am absolutely ecstatic to say that the dealer has reduced by stress levels considerably!
OnTuesday morning, the dealer received an email stating my concerns, my expectations and my course of action should they not be able to address them. They needn't have been, given what followed next.
I received a phonecall not an hour later from the boss-man himself, apologising and making one thing abundantly clear - the end goal was for me to be happy. Cost hadn't been mentioned, and the man was focused solely on my end outcome. I was expecting a cold and trasactional relationship after what I assumed was a scripted approach in events like this - perhaps it was - but there was sincerity behind it.
They reached out to the last owner and got the history of the vehicle - and a few whoopsies whilst reversing into the garage. The spare key was still in his posession too. The dealer apologised to me for the inconvenience and the poor experience, and they hadn't looked close enough this time.
We agreed the course of action - I shared my areas of concern, and he duly noted and provided resolutions. Ultimately, given I live 3+ hours away (Colchester vs Leeds), a trip up wasn't on the cards. Instead, I was to find a local firm that I have faith/confidence in to rectify the bodywork concerns, and they'd pay. So that's what I did.
Personally, I viewed it as a large figure that they wouldn't wear. I fired off the quote to the dealer, expecting to have a battle and added stress - afterall, it was overdue. An email comes back, asking me to call.
"We're happy to do it if it removes your dissapointment and brings it up to your expectations".
The Cali's now booked in for Tuesday 7th. I've also reduced some of the work I want undertaken as I want to take it to a professional detailer to do, to which the dealer are instead sending me a VWT6 bike rack.
Now, I dont often say this - but I truly am impressed. I since found out the dealer is a family-run business, with the boss-man the son of the boss-boss-man himself - and I couldn't have felt further from a corporate-experience.
For anyone looking for an honest, caring and committed dealer - reach out to VW Leeds. Their support and resolution of this matter has been first-class, and I honestly would travel the distance to deal with them again.
In contrast, I called up VW Colchester to address a warranty concern, to which I got told that to have warranty work carried out (manufacturer warranty, especially) that I have to have it done at the dealer I bought it from. Despite numerous challenges, confirmations, and vocalised confusion, I hung up. I might just bake the extra 200 miles to Leeds every service.....
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