VW All in and Roadside assistance

[Trojax]

Hi All

Just a quick one how do we use the Roadside element of the All in Service Plan as looking at the documents this is no policy number for the Roadside assistance ?????

Regards Terry

 

[WelshGas]

Hi All

Just a quick one how do we use the Roadside element of the All in Service Plan as looking at the documents this is no policy number for the Roadside assistance ?????

Regards Terry

As far as I am aware you phone and give registration number.

 

[dspuk]

Accident and Roadside Assistance | Volkswagen UK

Discover roadside assistance, for total peace of mind for new cars & Approved Used cars. Roadside assistance breakdown service is tailored to your Volkswagen.

www.volkswagen.co.uk

 

[Trojax]

Many thanks both

 

[trev0rk]

Don’t forget to ask for VW Assist or you might end up with an AA van instead.

 

[andyinluton]

Hi All

Just a quick one how do we use the Roadside element of the All in Service Plan as looking at the documents this is no policy number for the Roadside assistance ?????

Regards Terry

Use the button on the overhead console.

 

[AdamsFamily]

I see you had the comprehensive handover information like me

It’s like you have to think of every single question that might come up yourself on a handover - be nice if dealers had a cover list they went through - especially spending 68k

 

[secret lemonade drinker]

When I bought my new motorhome I had a two hour session in a covered workshop with three different technicians covering everything, a FIAT one for engine and chassis, a gas one, and an electrical one. I can thoroughly recommend SMC Newark, when we collected the Beach, the VW salesman thanked me for taking it......Car Salesman do not know campervans!
Mercedes don't follow service checklists so salesman won't follow them either.

 

[ChrisTravel]

Use the button on the overhead console.

Does that really work or it’s a joke?

 

[AdamsFamily]

Does that really work or it’s a joke?

I believe the “Spanner” calls the VW Assistance for breakdowns and the “SOS” calls them for emergencies… that’s what I was told anyway - after asking what they do for clarity.

 

[ChrisTravel]

Thanks I better read the manual

 

[andyinluton]

I believe the “Spanner” calls the VW Assistance for breakdowns and the “SOS” calls them for emergencies… that’s what I was told anyway - after asking what they do for clarity.

Thats right , SOS is also automatically activated if you set off the crash sensors / airbags etc They ask if you are ok & if no reply send out emergency services to your location.

The spanner gets you through to someone that can arrange vw assistance, handy thing is that wherever you are it puts you through to someone speaking the language from the country that the van is registered in.

 

[AdamsFamily]

Thats right , SOS is also automatically activated if you set off the crash sensors / airbags etc They ask if you are ok & if no reply send out emergency services to your location.

The spanner gets you through to someone that can arrange vw assistance, handy thing is that wherever you are it puts you through to someone speaking the language from the country that the van is registered in.

Thanks for clarifying

 

[AdamsFamily]

When I bought my new motorhome I had a two hour session in a covered workshop with three different technicians covering everything, a FIAT one for engine and chassis, a gas one, and an electrical one. I can thoroughly recommend SMC Newark, when we collected the Beach, the VW salesman thanked me for taking it......Car Salesman do not know campervans!
Mercedes don't follow service checklists so salesman won't follow them either.

Mine was from a VW Van Centre and I think they were more van that camper.
The salesman I was dealing with for the sale (who seemed reasonably knowledgeable) sadly had to leave before I arrived for the handover so was left to someone else who knew a fair bit, but seemed to be in a rush to get through it quickly so not as comprehensive as I'd hoped and no time to think and ask questions.
Thank god for YouTube and this forum hey!