Hi,
I was surprised but found that water constantly gets into the roof even when the roof is down. I guess that’s why the drains are necessary. I had a half term where if it was raining outside the parked van (roof down) it was raining in the footwell!
If your tube has, like mine, become detached from the grommet on the driver’s side then it will be behind the dashboard. V tricky. No easy glove box to remove.
I could see it from below the dash and if you remove any panels there and shine a torch you may be able to at least see if the pipe is detached and dripping. This is all doable but requires lying on the van floor. This is the panel under the dash on passenger side. It was obviously wet so a good clue.

You could remove this (see below) but on the driver side. Again with a torch you might be able to see the pipes and if they are detached. If you imagine the pipe coming down the A pillar it sort of comes out behind this plastic panel.

These are pretty vital if planning to take things apart.
Stanley 065397 FatMax Screwdriver... https://www.+amazon+amazon+amazon+amazon+amazon+amazon.co.uk/dp/B000X2GJCS/?tag=unique09f-21
Manelord Trim Removal Tool - 5Pcs... https://www.+amazon+amazon+amazon+amazon+amazon+amazon.co.uk/dp/B07TNR9FRR/?tag=unique09f-21
I’ve found that VW dealers are hopeless at this stuff so have slowly started to fix non-mechanical things myself. It makes sense for me. You get more confident as you go. I always take photos on my phone before I take things apart so I know how to put them back together!!
I would definitely have a good look from below with a torch as even if you can’t fix it yourself, if you can see the pipe is detached you can then at least show a garage (VW or other) where the problem is.
One final thought. Do you think the garage removed the driver side A pillar trim for your previous repair? Some people who have had stereos fitted or repairs have found that the pipe 13 has been incorrectly squeezed by a useless mechanic working in the A pillar. This could also explain why no water is coming out. There are dozens of videos on YouTube about how to remove the A pillar.
Good luck.