Broken bed gas strutt

[Rusty Mac]

Hi

The left hand gas strutt has come away from the upper bed frame. The strutt appears to have been fixed to the frame by a threaded bolt....the nut has become detached and when moving the bed up/down the strutt can detach.
Local VW dealer has quoted £850 to replace it, £350 for part rest labour. They claim it has been broken and not covered under warranty!
Has anyone else experienced this problem?
How do you fix it?

Thanks
Rusty

 

[Perfectos]

Find a new dealer ! Have you been gettin jiggy with it ?

 

[Rusty Mac]

Find a new dealer ! Have you been gettin jiggy with it ?

Ha ha.....would be worth it if we had broken it . No such luck...might phone round other dealers or try VW specialists.

 

[Perfectos]

Seriously ask how is this my fault that a factory fitted bolt / nut become separated, then Ask why I have to pay £850 to fix it ? What nut do you know costs £850 pounds? Only the nut that pays for the problem to be fixed !
There is no way the dealer can claim that you have not used the bed as intended, an£ that the problem is of your making. You decide which nut needs to pay the Money?

 

[Rusty Mac]

Seriously ask how is this my fault that a factory fitted bolt / nut become separated, then Ask why I have to pay £850 to fix it ? What nut do you know costs £850 pounds? Only the nut that pays for the problem to be fixed !
There is no way the dealer can claim that you have not used the bed as intended, an£ that the problem is of your making. You decide which nut needs to pay the Money?

I am hoping that others have had the same issue and establish how it was resolved. I am going to discuss the issue with the service manager.....I agree that how can it be a user issue when a nut has come lose.