Discounted Service Plan

[Richard16]

VW is currently offering a 25% discount on service plans. Earlier today, I purchased a plan for my 2017, T6 Ocean (204); £19.84pm x 24 for 1x minor service, 1x major service & 1x MOT

 

[california kid]

Hi Richard16.
We also took advantage of the same deal all done online.

Alan

 

[willwander]

Got mine too, deal ends 12th December

 

[66tim99]

My service plan has ended. I’m not convinced this is a good deal. Will ask my local independent VW specialist for prices, but wondered what you think?

 

[Azteccamper]

View attachment 116791
My service plan has ended. I’m not convinced this is a good deal. Will ask my local independent VW specialist for prices, but wondered what you think?

So is that basically 2 x oil services and a pollen filter and scope to charge you bonkers money for anything else? And an MOT to find that something else minor needed doing! For £576. Is that a good deal??
Basically a free MOT - the £576 is what you would pay normally as individual services!

 

[Perfectos]

I took out the All in 2 year plan purely because it gives Breakdown cover which I normally have and a Warranty for the two years .

if I didn’t want the Warranty element for two years I would go with the Indie / service it myself.

Dealer Parts & Labour charges have gone mad, sanctioned by VW.
getting booked In to a main dealer requires a few months foresight, not a local / convenient as my local indie.
try to align your servicing with your Mot anniversary if you decide to go Dealer route otherwise it’s an extra trip and an opportunity for them to up sell !
+ my dealer charges £25 insurance for a hire car (mandatory).

 

[willwander]

Also, if you don't use the services during the lifetime of the service plan, you lose them.
So there is a risk you could pay £576...for nothing.

Many Cali's have low milage, so you could end up not needing them, or using the services when you don't actually need them, just to use them up.

 

[Kayleigh]

+ my dealer charges £25 insurance for a hire car (mandatory).

You may find that the £25 is for the excess waiver. It seems some dealers will have a high excess of about £800 and some will include the waiver down to £50 excess for free. For my last service at Citygate High Wycombe I paid £25 to reduce the excess, although it was voluntary.
It’s always good to check.

 

[Perfectos]

You may find that the £25 is for the excess waiver. It seems some dealers will have a high excess of about £800 and some will include the waiver down to £50 excess for free. For my last service at Citygate High Wycombe I paid £25 to reduce the excess, although it was voluntary.
It’s always good to check.

Hi Kayleigh,

believe me I checked .

No it’s NOT for Insurance waiver
there is Now no option of excess waiver ,
I posted about this elsewhere ,
it’s a revised charge to make it Mandatory for CityGate to charge the customer £25 per vehicle Regardless.
Your next trip to CityGate Wooburn green will be £25 more expensive than they quoted you If you need a vehicle (Even if you book the service before the £25 mandatory charge was introduced!)

City gate have now lost £1400 revenue from me in the last year, because of A) cost increases and refusal to price match others (loss 1k)
B) imposing a mandatory £25 for a prior booking a gearbox service (needing a vehicle) loss £400
I think you may find that CityGate Management style hardening at the cost of the customer

 

[Kayleigh]

Hi Kayleigh,

believe me I checked .

No it’s NOT for Insurance waiver
there is Now no option of excess waiver ,
I posted about this elsewhere ,
it’s a revised charge to make it Mandatory for CityGate to charge the customer £25 per vehicle Regardless.
Your next trip to CityGate Wooburn green will be £25 more expensive than they quoted you If you need a vehicle (Even if you book the service before the £25 mandatory charge was introduced!)

City gate have now lost £1400 revenue from me in the last year, because of A) cost increases and refusal to price match others (loss 1k)
B) imposing a mandatory £25 for a prior booking a gearbox service (needing a vehicle) loss £400
I think you may find that CityGate Management style hardening at the cost of the customer

Thanks! I will look out for that when the service is due next summer. I have to say I’ve always found Citygate pretty good to deal with, although when I looked to buy an Ocean last year they would not offer any kind of discount.. but for warranty and servicing work I’ve been happy though.

 

[Perfectos]

Thanks! I will look out for that when the service is due next summer. I have to say I’ve always found Citygate pretty good to deal with, although when I looked to buy an Ocean last year they would not offer any kind of discount.. but for warranty and servicing work I’ve been happy though.

I have to say I think the staff have been great over 5years , management keep squeezing the profit margin at huge expense of customers

 

[trev0rk]

Also, if you don't use the services during the lifetime of the service plan, you lose them.
So there is a risk you could pay £576...for nothing.

Many Cali's have low milage, so you could end up not needing them, or using the services when you don't actually need them, just to use them up.

I took out an All-in plan recently.
I understood that the services remained available until you used them regardless of time (maximum 4 years presumably).
Obviously the MOT, Assist and Warranty are limited to 2 years.