Sunstoner
Ok, so your in depth survey of your mates taxis, and inherent wisdom, is sufficient to outweigh the entire knowledge base and expertise of the global vehicle manufacturer.
While I hold out little hope for you, maybe others can be saved!
Not wanting to particularly join in (however it is a forum afterall)....but surely WG was saying that : (if I understand correctly @WelshGas ?!)
If you do regular short journeys, make sure theres at least 20L in the tank on a regular basis
If you do long journeys, there will be little or no issues whilst running a full tank down to the fuel light.
and if you regularly (mostly) run with less than 20L in the tank (thus hampering the regen) then youre a numpty.
Doesnt this align with what VW are saying ?