New Cali stuck in port

Keith Smith · Mar 28, 2019

Our California allegedly arrived in the U.K. last Friday and were due to collect it tomorrow, but now we have been told it is stuck in port and they have no idea when it will be delivered. Has anyone else got or had a similar problem?

Loz · Mar 28, 2019

Stuck due to a technical or registration issue like some had this time last year? or due to transport? ours took 10 days to get from the port to the dealer.

Keith Smith · Mar 28, 2019

They don't seem to have any idea why it's stuck in port, other than there are a lot of cars coming over at the moment. The pessimist in me thinks that if I'm the only one they may have bumped it and are having it repaired.

GrannyJen · Mar 28, 2019

oh Keith, sorry to hear that. More likely due to logistics. A rush to clear the decks before the 29th and not enough distribution facilities at this end.

Keith Smith · Mar 28, 2019

GrannyJen said:
oh Keith, sorry to hear that. More likely due to logistics. A rush to clear the decks before the 29th and not enough distribution facilities at this end.

I'm sure you are right, I've just been told by an Audi dealer that VW as a group were importing as many vehicles as possible before the 29th for some reason!

Keith Smith · Mar 28, 2019

Problem now resolved, just had a phone call to say it's being delivered tomorrow for collection next week

Tom Rae · Mar 28, 2019

Exact same problem as op here, Stuck in UK port.

Tom

Keith Smith · Mar 28, 2019

Tom Rae said:
Exact same problem as op here, Stuck in UK port.

Tom

Best of luck I hope yours gets resolved as quickly and unexpectedly as mine. It'll be worth the wait.

2haw · Mar 28, 2019

A VW dealer told me last week a few cars are getting stuck at port due to the amount of cars VW were trying to bring in before the 29th. It seems like some customer cars are getting buried and blocked in by the stock cars.

Tom Rae · Mar 28, 2019

2haw said:
A VW dealer told me last week a few cars are getting stuck at port due to the amount of cars VW were trying to bring in before the 29th. It seems like some customer cars are getting buried and blocked in by the stock cars.

I am not holding my breath, fortunately my current T5 is fine so I am not really in any hurry. Glad Keith Smith is getting his.

Tom

Tom Rae · Apr 11, 2019

Mine is now at the dealer so collection next week

Tom

Keith Smith · Apr 12, 2019

I got mine last Thursday, lots of little changes to my previous MY16 all for the better except for the kitchen sink tap which is now plastic and feels cheap. I spent two days fitting all the bits and bobs from the old van then it's gone off to be partially wrapped in clear protective film so hoping to get it back later today so we can actually use it.