N
NZCol
VIP Member
1) VW in NZ are utterly clueless about Calis even though they will order and sell you a NZ new one.
2) It is not possible to gas certify a Cali in NZ, ever. You can't buy 907 bottles and the only bottle you can buy (and reg) sits proud of the gas cavity and this can't be sealed. Therefore impossible to certify and technically means you should not be able to use any caravan or campervan sites that are registered. Also a bit dodgy with gas + electrics open in the back.
3) As it comes from the factory the Cali cannot be certified electrically either, as in will not pass an Electric Warrant of Fitness. Again, another requirement that in theory you should be asked for to get an electric hookup. Needs 60A RCDs apparently to meet the electrickery spec here although I am ignoring that.
4) VW dealers are hopeless, my van arrived with a silver not black awning despite me amending the order in writing. They blamed me, i produced the amendment and the response saying it had been actioned. They said - Oh well. I have now suggested I am rejecting the van, that got some action.
5) The towbar prep was wrong from the factory and the process of fixing it they took the electric hookup connector out the side and let it dangle backwards and forwards against the van creating a cracking arc of scratches. On a van with 4km on the clock. They suggested I had done it when i went to collect it then realised that in fact i hadn't ever seen it never mind touch it.
6) No remote for the heater despite it being on the spec sheet. When i asked they said they would sort it out and then asked me to pay for it.
I'm genuinely embarassed about the lack of service and general crapness of this experience. We're moving back to the UK anyway and bringing the van back so my care level is very very low but i do hope i get better service when we get back to Edinburgh. Pretty impressive though that they sell a van NZ New that can't use gas or be connected to a hookup from factory.
EDIT: While that ^ is a full scale whinge i absolutely love the van. Everything we expected and more. We had a rental one in the UK for a month so we knew what to expect but having our own is cool. Manual 4motion Olympic Blue 180 with climatronic, towbar, privacy glass, multi function wheel, mudflaps and a gas bottle that pokes out the hole ;-)
2) It is not possible to gas certify a Cali in NZ, ever. You can't buy 907 bottles and the only bottle you can buy (and reg) sits proud of the gas cavity and this can't be sealed. Therefore impossible to certify and technically means you should not be able to use any caravan or campervan sites that are registered. Also a bit dodgy with gas + electrics open in the back.
3) As it comes from the factory the Cali cannot be certified electrically either, as in will not pass an Electric Warrant of Fitness. Again, another requirement that in theory you should be asked for to get an electric hookup. Needs 60A RCDs apparently to meet the electrickery spec here although I am ignoring that.
4) VW dealers are hopeless, my van arrived with a silver not black awning despite me amending the order in writing. They blamed me, i produced the amendment and the response saying it had been actioned. They said - Oh well. I have now suggested I am rejecting the van, that got some action.
5) The towbar prep was wrong from the factory and the process of fixing it they took the electric hookup connector out the side and let it dangle backwards and forwards against the van creating a cracking arc of scratches. On a van with 4km on the clock. They suggested I had done it when i went to collect it then realised that in fact i hadn't ever seen it never mind touch it.
6) No remote for the heater despite it being on the spec sheet. When i asked they said they would sort it out and then asked me to pay for it.
I'm genuinely embarassed about the lack of service and general crapness of this experience. We're moving back to the UK anyway and bringing the van back so my care level is very very low but i do hope i get better service when we get back to Edinburgh. Pretty impressive though that they sell a van NZ New that can't use gas or be connected to a hookup from factory.
EDIT: While that ^ is a full scale whinge i absolutely love the van. Everything we expected and more. We had a rental one in the UK for a month so we knew what to expect but having our own is cool. Manual 4motion Olympic Blue 180 with climatronic, towbar, privacy glass, multi function wheel, mudflaps and a gas bottle that pokes out the hole ;-)