NEW: Trusted Volkswagen Dealer Partner - Breeze Poole

[Jester]

I have four snagging issues that need looking at and was worried who to trust with getting them sorted? They are all inside the van. I decide to trust Breeze Poole (booked in Aug 1st ) based on the forum . Also, travelling from near Bristol. Camping is a great idea. I I will consider doing that in future when getting the camper serveced.

I have four snagging issues that need looking at on our 7 month Ocean and was worried who to trust with getting them sorted? They are all inside the van. I decide to trust Breeze Poole (booked in Aug 1st ) based on the forum . I am also travelling from near Bristol. Camping is a great idea. I will consider doing that in future when getting the camper serviced.

Good choice of dealership, I have purchased x3 vans from them and the service team are great people to deal with and very trustworthy.
Alway been very happy with Breeze.

 

[Lorri]

Not been on Group for ages - too much going on - just seen these comments about Breeze - we have just updated our vehicle from a 16/6.0 to a 23/6.1 through them.
Very good service, no heckling etc - pick up 'Big H' next week

 

[Jester]

Not been on Group for ages - too much going on - just seen these comments about Breeze - we have just updated our vehicle from a 16/6.0 to a 23/6.1 through them.
Very good service, no heckling etc - pick up 'Big H' next week

Congratulations Lorri as they photos when you have time.

 

[18ME]

I had a very good experience ordering my California from Breeze Poole with fantastic communication right up to point of delivery.

Unfortunately the vehicle that I collected was incorrectly built to spec so I agreed to take that one whilst a new one was re-ordered over 3 months ago. However I've had very poor communication since then which is such a shame compared to the pre-sale communication. I've had not even received a reply from emails sent over the last 6 weeks, so I'm a little disappointed as it's taken the edge off what should be an exciting time buying and using your first ever campervan. The last email was 6 weeks ago saying the new one had been built and should be around mid May for exchange, but nothing since.

 

[Jw155]

give them a call, always happy to talk when I phoned for updates on my vans

 

[18ME]

give them a call, always happy to talk when I phoned for updates on my vans

The last time I called which was after several unanswered emails was 6 weeks ago but then didn’t get to speak with anyone then but had the email saying it has been built and should be ready mid May. I don’t like to pester by phoning as I know sales are busy unless I need an answer quickly or it’s important, as an email can be answered easier when they get time, usually.

I just feel that I’m a nuisance to them, which doesn’t feel great.

 

[Jw155]

Guess Iam old school, always prefer a phone call from my customers , if your a paying customer Iam sure they wouldn’t think your hassling them. Remember the old bt advert “ it’s good to talk”

 

[Kernowboy]

Shouldn’t need to phone. If you choose to send an email it should be responded to in a reasonable time scale without chasing, basic courtesy.

 

[pjm-84]

Trying buying a Landrover prior and during Covid. Hence I no longer have a Landrover. I decided I wouldn't ring them in 2022 and cracked after 3 months / around March time. Then I had a call in June, saying your car is here, can you come and collect it, and pay. 11.5months late.

 

[Benji Boy]

Just back from collecting our Cali from Breeze Poole on 22/5/19.
We travelled from Dartmoor ,then stayed with relatives with four days. Had
Courtesy Van.

Booked for MOT/service/roof recall/retro fit apple connect/ interior light fix & investigation of excessive noise when closing the roof .
The whole experience was friendly and professional from start to finish, such a contrast to the other supposed Cali ‘specialists’ of our experience. No talking up of their own expertise, no flanneling or false promises, and a genuine eagerness to please, not to mention two video updates of progress, all very reassuring.
One example of going the extra mile was looking at a noise from the hydraulic pump after the roof closes down, louder than the usual noise . Our last garage had replaced the hydraulic pump after the roof began to lift and close lopsidedly, and said the noise was normal. In fact it was because of insufficient fluid in the system, it had not been done properly, but the fluid is expensive. Breeze bled the system and replaced the deficient fluid at no charge as a gesture of goodwill as it was not covered by warranty. They even asked if we wanted to tuck away our dogs dinner of dash cam cable since the head lining had to come down. (No charge).
Our expectations for Breeze were already high but they have been well and truly exceeded. It’s good to find good old fashioned excellent teamwork and customer service still exists and is appreciated.
Martin(Master technician/VW Guru) & Tim (technician) have extensive expertise in the California. We felt our Cali was in very safe hands.
The Cali has been cleaned inside & out. It was immaculate.

Big thanks to Sean, Jason, Martin and Tim

Address: VW Breeze Commerical
10 Yarrow Road, Tower Park. Poole, Dorset BH12 4QY

Hi just wondering what is the full name of Martin at Breeze Poole and what is his title

 

[Alied]

Hi just wondering what is the full name of Martin at Breeze Poole and what is his title

Is this of any help? https://www.breeze.co.uk/volkswagen-commercials/meet-the-team