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Temporary Breeze Volkswagen Van Centre Closure - Customer Advice

Michael Breeze

Michael Breeze

VIP Trade Partner
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Location
Milford On Sea
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Breeze Volkswagen Van Centres
COVID 19 - Customer advice

Although our showrooms and workshops are temporarily closed and the majority of staff furloughed, we are still here to help with your questions and concerns.

Behind the scenes, we are working on plans for a phased return to business as and when Government advice allows us to do so safely.

Currently, we hope to re-open our dedicated call centre with a skeleton staff, to allow them to work at the prescribed safe distance, from Tuesday 14th April. This will enable us to schedule forward bookings from Monday 4th May for service, MOT and repairs to your Volkswagen California at any of our Breeze Van Centres in Poole, Southampton or Portsmouth. These dates are obviously subject to change depending on Government advice and we will re-schedule any bookings if these dates do change.

Knowing that you are likely to want to make full use of your California when safe to do so, we will prioritise bookings for the Club members, so please mention that when you call to book in. If you call the standard Breeze Van Centre numbers there will be an option to select for booking your vehicle in.

In the meantime, if you are a Key Worker and experience any urgent vehicle faults before April 14th , contact us on emergency@breezemotorgroup.co.uk. We will get back to you quickly and do our best to keep you moving.

Alternatively, if you have a general enquiry prior to 14th April please feel free to contact us at management@breezemotorgroup.co.uk.

Should your California be coming to the end of the manufacturer warranty period and you have non urgent faults that need investigation, please email customerservices@volkswagen.co.uk writing 'WARRANTY CLAIM' and your REGISTRATION NUMBER in the subject line, they will reply with a reference number and this will assist your chosen Van Centre to process the warranty claim when things return to normal.

We look forward to welcoming you when allowed to do so and in the meantime wish you all well. Stay Safe.

Kind Regards

Michael Gunner

Brand Director
Breeze Volkswagen Van Centres
 
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