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Ocean Collected

reserves

reserves

VIP Member
Messages
1,689
Vehicle
T6 Ocean 150
The fact that VW can’t do over the air updates in 2021 is laughable.

VW can’t even manage it with the ID3 / 4.

Legacy car manufacturers are so far behind, most won’t survive past 2030 in my opinion.
 
SusiBus

SusiBus

2-pedal power Peppa Pig trike
Lifetime VIP Member
Messages
1,347
Location
Watford,Herts
Vehicle
Looking to buy
Hey ho, hey ho, off to the dealers we go.
Four hours and they couldn't sort out a faulty water pump! At least you get a new best friend, "The Service Manager"!
 
Gina-B

Gina-B

Lifetime VIP Member
Messages
46
Location
Exeter
Vehicle
T6.1 Ocean 150
I chose to get my new Ocean from Poole (because of the good reviews), but because I now have the roof problem It's easier for me to go to the dealer in Exeter where I live. When I rang to book it in I was told that I'd have to wait 2 weeks before the California Technician was in - can you believe that?!! Somehow, I don't. I'm just hoping that I can actually speak to said technician when I actually get there. Is it really the case that dealerships only have one California technician? Anyone else experienced this?
 
SusiBus

SusiBus

2-pedal power Peppa Pig trike
Lifetime VIP Member
Messages
1,347
Location
Watford,Herts
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Looking to buy
When we had a problem on route, we popped into to the Exeter VW Van Centre and had quite good attention. If you read other people's of experiences of the Exeter dealer, they're not always quite so rosy.
 
SusiBus

SusiBus

2-pedal power Peppa Pig trike
Lifetime VIP Member
Messages
1,347
Location
Watford,Herts
Vehicle
Looking to buy
Unfortunately owning California can develop into to having a long distance relationship. We live in Watford, buy from Kent, and have servicing done by choice done in Poole.
 
devon_matt

devon_matt

Lifetime VIP Member
Messages
68
Location
Devon
Vehicle
T6.1 Ocean 199 4Motion
I've not had that one from Carrs before and we've been back 3 or 4 times since collecting last October. Generally, I've found them to be quite quick and good
 
andyinluton

andyinluton

Top Poster
VIP Member
Messages
3,901
Vehicle
T6.1 Ocean 199
I When I rang to book it in I was told that I'd have to wait 2 weeks before the California Technician was in - can you believe that?!!
I cant believe that - its at least 4 weeks round here!!! and another 8 weeks & counting before they can get the parts......
 
Richard Hurst

Richard Hurst

VIP Member
Messages
299
Location
Stevenage
Vehicle
T6 Ocean 204
I sold my 2018 Ocean in May this year and it was totally faultless for the two yers I owned it. My new T6.1 goes into production next week and is expected around 6 weeks later. I'm hoping not to suffer from all these "faults" I keep reading about on the new models.
 
Perfectos

Perfectos

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Messages
3,446
Location
Hertfordshire
Vehicle
T6 Beach 150
Why o why can VW not have dealers carry out updates as part of the pre hand over process ?
A brand new van should be handed over with all updates applied, not wait until the customer has an issue, then say oh yes we knew about that can you bring your brand new van back in so we can apply and update to fix a fault we already know about! But you now have to wait several weeks because we’re busy !
Hit them where it hurts, in the pocket = Goodwill
 
Rebus

Rebus

Messages
30
Location
Westgate on Sea
Vehicle
T6.1 Ocean 204 4 motion
Picked up our new Ocean last Thursday from the dealership in Poole. Had a great smooth drive back to Exeter along the coast road. Fantastic drive - great views out to sea. I'd never driven an automatic before but it was so easy to get used to once I remembered to keep my left foot out of the way! Home on the drive now, but for future newbies, in case you get the following problem (hopefully not).........
Sunday evening we decided to try out the electric roof. Went up and down perfectly well the first go. Second go, the roof started to come down on one side only. Put it up again but same prob on coming down. Decided to ring the dealership in the morning. So, rang them this morning and they were really patient and helpful - it seems this problem sometimes occurs and it is probably in need of reprogramming - which is a bit disappointing for a brand new vehicle to say the least. We were advised to open all doors and windows and try again - miracle alert - it worked. But we are now in the process of getting it booked in at our local VW van centre in Exeter to be reprogrammed. So, not the best start for our new van, but there is so much to be pleased with, so I'm trying to stay positive. Heyho!!
Had a similar problem with a rental California recently and found partially lowering the top and raising it again solved the problem for us. The other problem we had was the pop top wouldn’t lower, the control panel was unresponsive, contacted the hire company and they suggested disconnecting the main battery (under the bonnet) for 20 minutes. This didn’t seem to work, but I tried it again for over 30 minutes and this worked. The rear view mirror fell down also. STILL this didn’t put us off and we HOPE to have ours April (dealer says) I’m expecting July
 
Rebus

Rebus

Messages
30
Location
Westgate on Sea
Vehicle
T6.1 Ocean 204 4 motion
I sold my 2018 Ocean in May this year and it was totally faultless for the two yers I owned it. My new T6.1 goes into production next week and is expected around 6 weeks later. I'm hoping not to suffer from all these "faults" I keep reading about on the new models.
Hi. That’s the problem with forums. I joined a forum for Koi keeping when I built my pond and the horror stories I was reading about had me treating them for all kinds of non existent diseases . The thing is the more people you know with a California, exponentially the more problems you’ll hear about. The good thing about forums, is you’ll know how to fix them . You’ll love it when it arrives. We had terrible problems with a rental California (pop top wouldn’t lower etc) but it didn’t stop us placing our order. Sometime in 2022 we hope
 
G

G3WRT

Messages
33
Location
Ipswich
Vehicle
T6 Ocean 150
'New car glitch' seems to be a VW mantra! I've heard it from two dealers in the past three days!
I have yet to erect my roof pidgeon crap is my main concern right now. Plus raising the garage entrance which I unfortnately fixed 40 years ago....// ,but i now realise I need to excercise these things asap before the warranty runs out. But it is clear from all these blogs there are very few , if any, dealers have experience worth owt.....
 

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