RNS 510 system not working

[Richard Braun]

2017 Cali with RNS 510. System won’t turn on. Welcome screen shows up but then fades in and out. Rest of vehicle electrics all working normally. Any idea?

 

[Richard Braun]

Sorry -2015 not 2017

 

[TwoDogs]

Mine does exactly the same...is a known fault. I'm taking mine in to an independent to get it fixed on Thursday..hopefully

 

[Richard Braun]

2017 Cali with RNS 510. System won’t turn on. Welcome screen shows up but then fades in and out. Rest of vehicle electrics all working normally. Any idea?

Solved - we live in Ireland. Went on web and found this site

VW Connect and We Connect | All services| Volkswagen online services

Find out which services Volkswagen offers you with VW Connect and VW Connect Plus and We Connect and We Connect Plus. Discover our overview here!

www.volkswagen.ie

Rang their freephone number. Helpful girl answered and I explained problem. She asked for chassis number and said she could try remote reset but I might need to go back to VW dealer where I’d had the van serviced recently. I turned on ignition and pressed and held the system start button as advised. Music from CD began playing. Removed CD. Checked radio. Screen said system turning on. Radio came on, Navigation came back. I think she was as amazed as I was. Can’t fault that service.

 

[TwoDogs]

Good news...sadly that doesn't fix mine