S
SimonSpain
VIP Member
- Messages
- 125
- Location
- Granada, Spain
Hi All,
Just seen this and sent this message to some good folk on the Forum, so thought I'd just post the message for all to see....and help if they can!
Hi, I am living in Spain but am from the UK. I purchased a VW California SE or Comfortline as it's called here and have purchased some Brandup parts from you guys in the past. I have just been getting some stuff sorted under guarantee here and on collecting the Cali have noticed a line in the bellows running exactly where the front long strut runs. From the inside it appears as a light line as the sun shines on it. The bellows has a few lines like that in the material, but this on closer inspecting is actually cut through the material. I have brought this to the attention of the VW Dealer who has been fixing stuff, not to place blame but to see what we can do. They have taken photos and are sending them to VW. My worry is that VW may not take responsibility and say it was the Dealer or myself that has caused this cut. But to me it appears to me a manufacturing fault as I can't see how it could have been cut just raising and lowering the roof, as it's not a scissor type cut it's like it's been forced against the strut...which is sharper at the bottom edge...and has abraided against somehow...or maybe a tool has done it when the bellows was being fitted.
Sorry to send such a long email when I never bought the Cali from you guys but I'd be interested to know if you have seen this before and what it might be. Also if the bellows did need changing, I imagine in is a rather huge job....and not cheap either. Would it be better just to patch it??...horrible looking but maybe the Dealer can do more damage than good changing the bellows? They have done one and said it was quite a job.
Thanks and hope to hear from someone soon. Kind regards,
Simon Horrocks
ps...maybe the following aren't images as I can't see how to load any...
Just seen this and sent this message to some good folk on the Forum, so thought I'd just post the message for all to see....and help if they can!
Hi, I am living in Spain but am from the UK. I purchased a VW California SE or Comfortline as it's called here and have purchased some Brandup parts from you guys in the past. I have just been getting some stuff sorted under guarantee here and on collecting the Cali have noticed a line in the bellows running exactly where the front long strut runs. From the inside it appears as a light line as the sun shines on it. The bellows has a few lines like that in the material, but this on closer inspecting is actually cut through the material. I have brought this to the attention of the VW Dealer who has been fixing stuff, not to place blame but to see what we can do. They have taken photos and are sending them to VW. My worry is that VW may not take responsibility and say it was the Dealer or myself that has caused this cut. But to me it appears to me a manufacturing fault as I can't see how it could have been cut just raising and lowering the roof, as it's not a scissor type cut it's like it's been forced against the strut...which is sharper at the bottom edge...and has abraided against somehow...or maybe a tool has done it when the bellows was being fitted.
Sorry to send such a long email when I never bought the Cali from you guys but I'd be interested to know if you have seen this before and what it might be. Also if the bellows did need changing, I imagine in is a rather huge job....and not cheap either. Would it be better just to patch it??...horrible looking but maybe the Dealer can do more damage than good changing the bellows? They have done one and said it was quite a job.
Thanks and hope to hear from someone soon. Kind regards,
Simon Horrocks
ps...maybe the following aren't images as I can't see how to load any...