Sliding Door won’t open from the inside.

Ajspicer · Nov 2, 2019

Whilst away in rainy Cornwall last week our sliding door failed to open from the inside, but continues to operate from the outside and lock / unlock as normal.

At first I thought it might be associated with the child lock, but have switched it both ways and no good.

I have removed the door card this afternoon to reveal the lock mechanism hoping to see a rod had fallen off etc but everything looks to be in order.

Does anyone have any experience of such a problem?

Many thanks for your help,

Andrew.

Loz · Nov 3, 2019

@MattBW might have mentioned this recently.

Barbara · Nov 3, 2019

Ajspicer said:
Whilst away in rainy Cornwall last week our sliding door failed to open from the inside, but continues to operate from the outside and lock / unlock as normal.

At first I thought it might be associated with the child lock, but have switched it both ways and no good.

I have removed the door card this afternoon to reveal the lock mechanism hoping to see a rod had fallen off etc but everything looks to be in order.

Does anyone have any experience of such a problem?

Many thanks for your help,

Andrew.

Not had mine fixed yet, just coping.

jts46 · Nov 4, 2019

Ajspicer said:
Whilst away in rainy Cornwall last week our sliding door failed to open from the inside, but continues to operate from the outside and lock / unlock as normal.

At first I thought it might be associated with the child lock, but have switched it both ways and no good.

I have removed the door card this afternoon to reveal the lock mechanism hoping to see a rod had fallen off etc but everything looks to be in order.

Does anyone have any experience of such a problem?

Many thanks for your help,

Andrew.

How easy was it to remove door card as my door handle is loose?
Are the electrical contacts clean?

Barbara said:
Not had mine fixed yet, just coping.

jeff · Nov 4, 2019

jts46 said:
How easy was it to remove door card as my door handle is loose?
Are the electrical contacts clean?

To remove door card there are some screws underneath and then it just pulls off .

Loz · Nov 4, 2019

Barbara · Dec 4, 2019

My door would not open from the inside in September. I did noting and it is working again how. The only think I can think is that I also had to push the door hard to keep it open, it is also looking in open easier now. Maybe i just pushed it so hard to get it to stay open that I have reset something inside the door so it now opens from inside OK too. I did think if it was due to temperature changes but it is in a underground garage where the temp is about 20C.

Bobshire · Dec 8, 2019

Hi Barbara
Dont know whether that may help. I had problem of openjng the sliding door from inside and I had to really slam back the door for it to stay in place when opened.
I was told to lubricate the "double rolls" that keep it in the open position.
It worked.

cooky73 · May 11, 2020

I used the diagram to fix mine so thanks Loz.

The operating rod (4 above) had somehow overturned the bit it goes into so I disassembled it all turned it back the way it came from using a flat screwdriver.

Not sure that makes sense but it's working anyway!

cooky73 · May 12, 2020

It's stopped working again so I am going to 'crack open' the actuator and have a look inside

On the plus side I can take it all off in 5 mins now...

cooky73 · May 18, 2020

I have opened up the actuator and had it working but now a spring has pinged off and I can't see where it goes back! I don't suppose anyone has a photo of inside the actuator for reference?

Driving me mad being so close to fixing it..

cooky73 · May 29, 2020

Finally gave up and decided to replace...

Now my part has the ID 7H0 843 654 DG and the dealer wants £200!

I have seen parts on eBay that have the same number but not the DG at the end - can anyone confirm whether this matters?

In the photos they look exactly the same...

TripleBee · May 29, 2020

VW will sell you the latest part. Known problems are out of those pieces. If you buy second hand or older pieces, they might have bugs in them, being less robust, and thus more likely to fail sooner than the latest part.
It really is up to you if you trust or can be sure you buy a new part without problems.
At VW you will have a 2 year warranty on the new piece. Doesn't matter if you replace it yourself or if VW does it.

cooky73 · Jun 15, 2020

OK so I ended up getting a part from TPS for £140 inc VAT.

When it arrived it had the part number 7H0 843 654 CC which I have seen for £100 on eBay!

On eBay it's listed as a T6 part and not compatible with mine but it fits and it is working!

Hopefully this thread will help someone in the future...