J
John Stevenson
Cautionary ongoing tale......
Drove our 4 month old T6 Cali one day a couple of weeks back and filled up with diesel and when I turned the engine over after filling up the oil sensor light came on as well as the catalytic converter light and the start/stop also had an error. No loss of performance in the vehicle so I thought just warning errors or teething problems with the new car. We were off to Italy the next day so after checking with the AA they said it should be ok to drive. 1000 miles later and back in the UK with no problems took it to the van centre workshop for a checkup. Still under warranty so should not be an issue....
Turns out something (rats of foxes) had chewed through some sensor wiring. The oil level sensor loom and also 2 exhaust sensors (exhaust gas temp sensor + nox sensor). Not fixable under warranty as it was an 'external influence'. £1000 inc parts and labour. Obviously I was not best pleased as we have no control over this and that as its a camper van that it might sometimes be in rural areas and animals might be attracted to the warmth of a cooling down vehicle when parked.
I duly logged a call with VW customer care and after 2 days have agreed as a good will gesture to fix it under warranty as the car is so new. But any future occurrences would not be paid for.
These wires do seem rather exposed under the car so my question to VW now is that while you cannot plug up every hole in a car why are such important wires so badly exposed under the vehicle. When I pick up the car I am going to take a look at exactly how exposed they are and see what VW and the dealer are prepared to do to try and mitigate this. Obviously we cannot be slapped with a £1k bill every time some animal decides its hungry.
I saw a thread on here and this happened to other people and there are some suggestions.
I will keep you posted.....
Drove our 4 month old T6 Cali one day a couple of weeks back and filled up with diesel and when I turned the engine over after filling up the oil sensor light came on as well as the catalytic converter light and the start/stop also had an error. No loss of performance in the vehicle so I thought just warning errors or teething problems with the new car. We were off to Italy the next day so after checking with the AA they said it should be ok to drive. 1000 miles later and back in the UK with no problems took it to the van centre workshop for a checkup. Still under warranty so should not be an issue....
Turns out something (rats of foxes) had chewed through some sensor wiring. The oil level sensor loom and also 2 exhaust sensors (exhaust gas temp sensor + nox sensor). Not fixable under warranty as it was an 'external influence'. £1000 inc parts and labour. Obviously I was not best pleased as we have no control over this and that as its a camper van that it might sometimes be in rural areas and animals might be attracted to the warmth of a cooling down vehicle when parked.
I duly logged a call with VW customer care and after 2 days have agreed as a good will gesture to fix it under warranty as the car is so new. But any future occurrences would not be paid for.
These wires do seem rather exposed under the car so my question to VW now is that while you cannot plug up every hole in a car why are such important wires so badly exposed under the vehicle. When I pick up the car I am going to take a look at exactly how exposed they are and see what VW and the dealer are prepared to do to try and mitigate this. Obviously we cannot be slapped with a £1k bill every time some animal decides its hungry.
I saw a thread on here and this happened to other people and there are some suggestions.
I will keep you posted.....
