Windscreen replacement warning

[Nottledim]

The high beam assist function on our T6 stopped working and I finally realised this coincided with a replacement windscreen. We got hit by a pebble at about 800 miles from new but didn’t need to immediately replace the screen.

Apparently the high beam sensor is coded to a genuine VW screen/glass/screen/depth etc. I didn’t know that and I suspect neither did the windscreen replacement company.

To get it fixed VW are going to have to re code the sensor. It’s quite correctly not under warranty.

If you have to get a new windscreen and have high beam assist, do insist on a genuine VW one.

I will ask about the impact on the rain sensor though that seems to be ok.

You lives and you learns

 

[WelshGas]

The high beam assist function on our T6 stopped working and I finally realised this coincided with a replacement windscreen. We got hit by a pebble at about 800 miles from new but didn’t need to immediately replace the screen.

Apparently the high beam sensor is coded to a genuine VW screen/glass/screen/depth etc. I didn’t know that and I suspect neither did the windscreen replacement company.

To get it fixed VW are going to have to re code the sensor. It’s quite correctly not under warranty.

If you have to get a new windscreen and have high beam assist, do insist on a genuine VW one.

I will ask about the impact on the rain sensor though that seems to be ok.

You lives and you learns

Probably find that it would have to be re-coded to whichever windscreen was used - Genuine VW or Not as each batch may be slightly different so transmitting light slightly differently. The rain sensor is different.

 

[Nottledim]

I suspect you are right.

So it’s just to warn others that a replacement screen might carry a high beam assist recoding charge.

 

[WelshGas]

I suspect you are right.

So it’s just to warn others that a replacement screen might carry a high beam assist recoding charge.

I wonder if the Insurance - Windscreen element - would cover that?

 

[El Greco]

I would hope so as it is part of the same job to bring the vehicle back to its original condition.

This just underlines how complex life is getting

 

[Nottledim]

I will investigate. I’m with ERS who are closed now. The national windscreen company they use didn’t know but have recalibration centres so it must be a common issue. Though I’d rather have VW recalibrating.

 

[California7]

I had a similar thing with my audi, had a screen go, called the insurance company and they fitted a new one - turns out it was an aftermarket one - rain sensor fine, auto headlights fine, auto dipping rear-view mirror no longer dips - asked audi dealer and they said it's because its an aftermarket screen... how this has any impact on the rear view mirror I have no idea.

 

[CampervanTime]

I just had a new windscreen in my M140i that has a camera for the adaptive headlights and road sign recognition. The windscreen company hooked up a laptop and drove my car up and down the road a few times (slowly!) while the computer recalibrated the camera to the new screen. Faultless after replacement. It was a non genuine screen.

 

[Volkywagen]

Re coding glass....whatever next

 

[CampervanTime]

Well it's actually because they have to remove the camera from the screen and the alignment goes off whack - so the coding is actually to make sure it can see straight, thats all

 

[Loz]

One thing I have found that really messes with HBA is condensation on the camera lens as it is not sealed to the screen.

 

[Nottledim]

Just had a long call with the insurance company (ERS) who are clear that ADAS recalibration is covered.

However it is National Windscreens (other windscreen replacement companies are available) that have to deal with the claim so I am now about to call them.

So again if you have any ADAS - Automatic Driver Assistance Systems, make sure their recalibration is included if you have to have a new screen.

 

[Nottledim]

Recalibration has now been done so I will test tonight because.......

the local National Windscreens do not accept that the High Beam Assist is an ADAS system nor that the camera they do accept is there needed calibration after a change of screen. And presumably they don’t need to pay.

So if it works tonight they were incorrect
If it doesn’t work tonight maybe they were right.

I’ve put NW in touch with VW as well.

Watch this space. Or do something more interesting instead.

 

[T6 CFO]

Thanks for all the info.


Mike

 

[Nottledim]

I know you are all on tenterhooks...
Just been out to see if high beam assist now assists and;

Over 37mph no oncoming traffic etc high beam switches on. Hurrah. It didn’t do that before the recalibration.
Then with oncoming traffic high beam stays on. Boo.

So I am halfway there.

More conversations to be had with VW.

 

[Jay20cali]

The downside of led lights

 

[CampervanTime]

The downside of led lights

What's the link with LED lights?

High beam assist is optional regardless of headlight type. The loan Cali we have has got LED headlights but not got high beam assist.

 

[Jay20cali]

A pal of mine has them on his c63 merc he had this issue after having a chipped windscreen replacement.it cost him dearly he also had a problem with a led headlight that cost him an arm and a leg to replace out of warranty.
I assumed it was just a issue on led’s..but from your post you say it’s optional on a California...regardless of the lights fitted so is this also an option on standard lights too I didn’t see that when I ordered mine??

 

[Guy/Louise]

I had my screen replaced last year, firework damage! I asked the ins co for a genuine VW replacement... and got one for no extra charge! No harm in asking... you may be surprised!

 

[Trebor]

The high beam assist function on our T6 stopped working and I finally realised this coincided with a replacement windscreen. We got hit by a pebble at about 800 miles from new but didn’t need to immediately replace the screen.

Apparently the high beam sensor is coded to a genuine VW screen/glass/screen/depth etc. I didn’t know that and I suspect neither did the windscreen replacement company.

To get it fixed VW are going to have to re code the sensor. It’s quite correctly not under warranty.

If you have to get a new windscreen and have high beam assist, do insist on a genuine VW one.

I will ask about the impact on the rain sensor though that seems to be ok.

You lives and you learns

Nottledim , Worth noting that the front side windows are laminated on a California apparently to reduce road noise . We had an attempted break in last year in France which looked like it had a bullet hole . Waited till home to get my specialist glass man to repair with VW original glass . He said the big companies used by insurance companies would use standard t5 window glass which is toughened . Galley window is toughened sadly and shattered into a 1000 pieces . Both windows £1500 .

 

[Nottledim]

Thanks for that info Trebor.
Progress on our screen is that the Cali will go back to the dealer for a total recalibration on Monday. I will post the result later this week.
The windscreen replacement company have gone very quiet though I know they have spoken to VW, so I will chase them on Monday.

 

[Nottledim]

And the story continues.....
Been at the dealers who have tried to get the high beam assist to work fully without success. So next step is a new genuine VW screen.

(BTW. The dealer is being very helpful)

Question is who pays?

VW and I will argue that the windscreen replacement company have not done the job properly and need to sort it out, though I would rather VW carried out the work.

So follow Guy Louise advice and ensure you get a genuine VW replacement and get any sensors recalibrated as part of the job.

 

[Loz]

Mine was playing up and I hadn’t had a windscreen change.

I had to wipe the camera lens with a cotton bud and isopropyl.

 

[Nottledim]

Latest...
Full credit to VW South Hereford who have handled this issue very well and and to National Windscreens who, having understood the issue, have authorised VW South Hereford to replace the screen with a genuine VW version.

SHVW will ensure the system works before I get the Cali back. It’s in good hands.

 

[zerofour]

Another thing to keep an eye out for with new screens is that our first replacement fitted by Autoglass had the drivers mirror in slightly the wrong position and we couldn't use the 'flaps' for the securing the front window blinds – it wasn't a genuine VW item even though I'd asked for one. They had to approve the OEM screen with my insurance company and then re-fitted it FOC.