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VW California T5 ONLY Roof Corrosion - General Discussion

Where do you have the Roof Corrosion on your VW California?

  • Front panel only

    Votes: 171 36.9%
  • Main elevating roof only

    Votes: 69 14.9%
  • Both Front panel and main roof

    Votes: 223 48.2%

  • Total voters
    463
S

skipp-e

Messages
10
Location
Cornwall
Vehicle
T5 SE 140
Hi Guys, My pride and joy (2015 Cali SE) went off to the VW body shop at Twickenham in January to have the roof rot sorted and was returned two months later in march. On collecting my Cali from the local VW van centre I went through a handover with the van centre Warranty Manager, we were both horrified by the condition the Cali had been returned in.


1, Damaged bellows. Both nearside bellows battens had been bent inwards at some point above the flexi joint leaving support battens deformed, Swarf marks to the inside and outside of the bellows.


2, Swarf hand marks inside of popup roof lining.


3, Roof no longer closes properly. 2cm gap at rear offside corner.


The van centre warranty manager advised me I reported the damage to VW Customer Care Centre, I did this and as a result I had to take the Cali back at a later date for a proper inspection. This was done by their Senior Technician and he reported to me I would need new roof lining and new bellows but wasn't sure how to resolve the roof not closing issue.



I have just been contacted by VW Customer Care after two months to be told that they are willing to give me a £200 VW voucher for good will, this was only due to the case taking two months to review. and they would not be taking on any of the necessary repairs. I did argue my case and demanded this issue to be escalated further, only to be told that was not possible and £200 was the maximum they could offer.


Anyway, rant over. Could any one please offer advise as to how or were I could take this further, (cant really afford the Solicitor route) as you can probably appreciate I feel this situation completely out of order.


Many thanks for listening. Phil.
 
TripleBee

TripleBee

Messages
988
Location
Belgium
Vehicle
T5 SE 140
You just need to insist on fixing the van properly.
Is there no general customer service? In Belgium we have such an instance that might help in such cases. (They did help me out with a case of mileage fraude on my former car.)

I know I would not let it go like that, and might even take it to VW Germany.
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
Top Poster
Lifetime VIP Member
Messages
13,380
Location
Cowbridge
Vehicle
T5 SE 180 4Motion
Hi Guys, My pride and joy (2015 Cali SE) went off to the VW body shop at Twickenham in January to have the roof rot sorted and was returned two months later in march. On collecting my Cali from the local VW van centre I went through a handover with the van centre Warranty Manager, we were both horrified by the condition the Cali had been returned in.


1, Damaged bellows. Both nearside bellows battens had been bent inwards at some point above the flexi joint leaving support battens deformed, Swarf marks to the inside and outside of the bellows.


2, Swarf hand marks inside of popup roof lining.


3, Roof no longer closes properly. 2cm gap at rear offside corner.


The van centre warranty manager advised me I reported the damage to VW Customer Care Centre, I did this and as a result I had to take the Cali back at a later date for a proper inspection. This was done by their Senior Technician and he reported to me I would need new roof lining and new bellows but wasn't sure how to resolve the roof not closing issue.



I have just been contacted by VW Customer Care after two months to be told that they are willing to give me a £200 VW voucher for good will, this was only due to the case taking two months to review. and they would not be taking on any of the necessary repairs. I did argue my case and demanded this issue to be escalated further, only to be told that was not possible and £200 was the maximum they could offer.


Anyway, rant over. Could any one please offer advise as to how or were I could take this further, (cant really afford the Solicitor route) as you can probably appreciate I feel this situation completely out of order.


Many thanks for listening. Phil.
The responsibility for correcting the damage done during the Warranty Repair will be the Body Shop that carried out the Warranty repair for VWUK. That’s the way the system works I’m afraid.
It appears the £200 Voucher was due to VWCSs tardiness in reviewing the case.

Have you been in contact with whoever you handed the vehicle over to, they should have checked it before accepting it back, and have you been in contact with the Body Shop Manager?
 
S

skipp-e

Messages
10
Location
Cornwall
Vehicle
T5 SE 140
The responsibility for correcting the damage done during the Warranty Repair will be the Body Shop that carried out the Warranty repair for VWUK. That’s the way the system works I’m afraid.
It appears the £200 Voucher was due to VWCSs tardiness in reviewing the case.

Have you been in contact with whoever you handed the vehicle over to, they should have checked it before accepting it back, and have you been in contact with the Body Shop Manager?
Thanks, Welshgas. That's really helpful.
 
S

skipp-e

Messages
10
Location
Cornwall
Vehicle
T5 SE 140
L
You just need to insist on fixing the van properly.
Is there no general customer service? In Belgium we have such an instance that might help in such cases. (They did help me out with a case of mileage fraude on my former car.)

I know I would not let it go like that, and might even take it to VW Germany.
Thanks triplebee, really appreciate your help.
 
TripleBee

TripleBee

Messages
988
Location
Belgium
Vehicle
T5 SE 140
Or you might just tell them that you will let the roof fix the way it should be, and send them the note. This will be more than €200.
 
pjm-84

pjm-84

VIP Member
Messages
1,027
Vehicle
T5 SE 180
The corrosion seems to be hit and miss.

Mine (2015_T5) was checked by SMG and no corrosion found so they just applied the isolation tape
 
KGCali

KGCali

Retired and still young at heart!
VIP Member
Messages
109
Location
Essex
Vehicle
T5 SE 180 4Motion
My 2010 Cali had the front bubbles repaired a few years ago and all still looks fine but I've now noticed bubbles on the roof edges and it's no longer in warranty so has anyone used a third party to repair the paintwork with any success?
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
Top Poster
Lifetime VIP Member
Messages
13,380
Location
Cowbridge
Vehicle
T5 SE 180 4Motion
My 2010 Cali had the front bubbles repaired a few years ago and all still looks fine but I've now noticed bubbles on the roof edges and it's no longer in warranty so has anyone used a third party to repair the paintwork with any success?
I think this Tape application etc: applies to vehicles as far back as 2010. Check with your local Dealership.
It is Not deemed a recall but would be carried out when the vehicle is next in for Service or if you call to book in beforehand.
 
KGCali

KGCali

Retired and still young at heart!
VIP Member
Messages
109
Location
Essex
Vehicle
T5 SE 180 4Motion
I think this Tape application etc: applies to vehicles as far back as 2010. Check with your local Dealership.
It is Not deemed a recall but would be carried out when the vehicle is next in for Service or if you call to book in beforehand.
I'll contact VW first but I thought the corrosion issue was only a 6 year extended warranty but worth a try. Thanks.
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
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Messages
13,380
Location
Cowbridge
Vehicle
T5 SE 180 4Motion
I'll contact VW first but I thought the corrosion issue was only a 6 year extended warranty but worth a try. Thanks.
That was for the Front Panel above the windscreen
 
ArunAlec

ArunAlec

VIP Member
Messages
1,653
Location
West Sussex
Vehicle
T5 SE 180
That was for the Front Panel above the windscreen
I found the details of the 6year cover for both parts of the roof, courtesy of @SusiBus
added this in Aug14.......

WARRANY FOR ENTIRE ALUMINIUM ROOF SECTION EXTENDED TO SIX YEARS

The timing of the article in VW Bus magazine may be a little unfortunate because today we have received a letter from VW which will be good news for all owners of Californias up to SIX YEARS OLD.

The salient points in VW’s letter are, and I quote:

..............“As you are aware, all repairs relating to the front panel section of the California roof are covered by our paint warranty policy, not body protection warranty. While we recognise issues relating to roof corrosion, it is not as a result of through-corrosion of the aluminium panel. As such, repairs are covered by the three year paint warranty policy. In an effort to offer our customers peace of mind, we took the decision to offer an additional 3 years goodwill, extending the terms of the protection from three years to six.

Following your most recent correspondence, we have again conducted a thorough review of the goodwill terms with our colleagues at Volkswagen Commercial Vehicles HQ in Hannover. As a result, I can now confirm that Volkswagen Commercial Vehicles will extend the terms of the goodwill to cover the entire roof panel. Any cases of roof corrosion to the main roof panel will now also be covered under our good will policy for up to six years.

This enhanced support is linked to the individual Vehicle Identification Number (VIN) and is therefore transferable upon sale of the vehicle.

We will be notifying our Van Centres of this additional enhancement. I would ask that you encourage any of your members who may be affected by this issue to visit their nearest Van Centre so that their vehicle may be assessed ............”

We had requested that VW “offer a twelve year bodywork warranty, transferable on sale, with the word “perforation” deleted in relation to the aluminium sections of the vehicle”, but VW replied:

“This has been reviewed however we are currently unable to do so”

There you have it straight from VW Head Office – if your vehicle is under six years old and you have roof corrosion, it will be repaired under warranty. Therefore, it is up to you to check your vehicle particularly under the rubber seal, and if you do have corrosion then contact your nearest van dealer.

I am not sure if this new warranty extension will be applied to countries outside the UK as VW appear to operate as separate entities in each country. Warranties terms differ even within the EU.

SUSIBUS
 
KGCali

KGCali

Retired and still young at heart!
VIP Member
Messages
109
Location
Essex
Vehicle
T5 SE 180 4Motion
That's what I'd heard so looks like I'll have to find a private fix :(
Anyone know of good paint repair companies with aluminium experience near Essex?
 
ArunAlec

ArunAlec

VIP Member
Messages
1,653
Location
West Sussex
Vehicle
T5 SE 180
That's what I'd heard so looks like I'll have to find a private fix :(
Anyone know of good paint repair companies with aluminium experience near Essex?
It’s been suggested and makes sense that a classic car body specialist would probably be the best bet as they should have experience of working with aluminium bodywork.
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
Top Poster
Lifetime VIP Member
Messages
13,380
Location
Cowbridge
Vehicle
T5 SE 180 4Motion
I found the details of the 6year cover for both parts of the roof, courtesy of @SusiBus
added this in Aug14.......

WARRANY FOR ENTIRE ALUMINIUM ROOF SECTION EXTENDED TO SIX YEARS

The timing of the article in VW Bus magazine may be a little unfortunate because today we have received a letter from VW which will be good news for all owners of Californias up to SIX YEARS OLD.

The salient points in VW’s letter are, and I quote:

..............“As you are aware, all repairs relating to the front panel section of the California roof are covered by our paint warranty policy, not body protection warranty. While we recognise issues relating to roof corrosion, it is not as a result of through-corrosion of the aluminium panel. As such, repairs are covered by the three year paint warranty policy. In an effort to offer our customers peace of mind, we took the decision to offer an additional 3 years goodwill, extending the terms of the protection from three years to six.

Following your most recent correspondence, we have again conducted a thorough review of the goodwill terms with our colleagues at Volkswagen Commercial Vehicles HQ in Hannover. As a result, I can now confirm that Volkswagen Commercial Vehicles will extend the terms of the goodwill to cover the entire roof panel. Any cases of roof corrosion to the main roof panel will now also be covered under our good will policy for up to six years.

This enhanced support is linked to the individual Vehicle Identification Number (VIN) and is therefore transferable upon sale of the vehicle.

We will be notifying our Van Centres of this additional enhancement. I would ask that you encourage any of your members who may be affected by this issue to visit their nearest Van Centre so that their vehicle may be assessed ............”

We had requested that VW “offer a twelve year bodywork warranty, transferable on sale, with the word “perforation” deleted in relation to the aluminium sections of the vehicle”, but VW replied:

“This has been reviewed however we are currently unable to do so”

There you have it straight from VW Head Office – if your vehicle is under six years old and you have roof corrosion, it will be repaired under warranty. Therefore, it is up to you to check your vehicle particularly under the rubber seal, and if you do have corrosion then contact your nearest van dealer.

I am not sure if this new warranty extension will be applied to countries outside the UK as VW appear to operate as separate entities in each country. Warranties terms differ even within the EU.

SUSIBUS
That's what I'd heard so looks like I'll have to find a private fix :(
Anyone know of good paint repair companies with aluminium experience near Essex?
The reason I said 2010 vehicles may be subject to the Tape application “Recall” is this Post by @VW Guru

65375270-D82D-426C-A2B7-E18A38EAA784.jpeg
 
jts46

jts46

Top Poster
Lifetime VIP Member
Messages
2,869
Location
Derbyshire & Lot et Garonne
Vehicle
T5 SE 130
I missed out with the front panel replacement on my 2006 cali with front roof corrosion by a 1 or 2 years, although the front roof panel was repaired under warranty after it started to bubble.
the paint has now started to flake exposing the ally panel, what primer do i need to do a temp repair?
 
VW Guru

VW Guru

Messages
517
Location
Uk
Vehicle
T6 Ocean 204
The reason I said 2010 vehicles may be subject to the Tape application “Recall” is this Post by @VW Guru

View attachment 44959
Hi yes @WelshGas your correct the the workshop action which we call a 75A1 only effects T5gp (5.1) so that is from 2010 onwards which will be an A chassis I.e WV1ZZZ7HZAZ...... before that this workshop action is not applicable. It runs to January 2017 so midway through H chassis.
 

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