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VW drilled a hole in my roof

N

Nicholas1987

Messages
27
Location
Inverness
Vehicle
T6 Ocean 204 4Motion
After having my Cali for 6 months I notice two of the fixing where missing to attach the safety net. So I contacted my VW van Center, and they ordered the parts and said it would be done under warranty as they should of been factory fitted.
Almost one year later we finally hooked up the safety net whilst camping, one fitting pulled right out the head liner along with the screw and left a hole in which I could worryingly see day light through. VW had drilled holes right through the aluminium roof rails on both sides off the roof to tap in the screws and just thumped a bit of epoxy filler in to seal it. I have booked it back in for next week and over the phone the said they can’t find any evidence of carrying out the work which is convenient.
Any idea what I should do about this?

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sapto

sapto

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2,852
Location
Central Switzerland
Vehicle
T5 SE 130
Oh dear! Any conversation through email? Down here - I heard - any official VW Commercial garage could check with the VIN number what was done/booked (in case of resale) with any VW vehicle?
Maybe give them again a call/try to talk to the „salesman“, who sold it to you?
Keep us posted and I cross fingers!
 
K

Kallista

VIP Member
Messages
63
Location
Colchester
Vehicle
T6 Ocean 199
Their lack of documentation is their error not yours. You cannot be expected to ensure their paperwork and processes are followed, and you followed it by the letter (raising it, leaving it with them, and picking it up).

They have a duty of care for your vehicle, and that includes ensuring their paperwork is up to date. If they have failed to do so, that doesnt rest on you.
 
N

Nicholas1987

Messages
27
Location
Inverness
Vehicle
T6 Ocean 204 4Motion
Thank you for your comments. I know the exact date it went it so I’m hoping there won’t be too much of a flight.
It’s just gutting, here we are now in the middle of summer after months of lock down where we couldn’t go anywhere and now iv got water coming into roof due to some shoddy job so can’t really use the vehicle.
 
AlisonF

AlisonF

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1,307
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Aberdeen
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T6 Ocean 204 4Motion
That sounds terrible. I hope you get a resolution.
Just as a thought, so you don’t lose the summer, would a topper help you out? They can usually be on in a few minutes and should stop any water ingress?
 
California4x4

California4x4

VIP Member
Messages
646
Location
Scotland
Vehicle
T6 Ocean 150 4Motion
Thank you for your comments. I know the exact date it went it so I’m hoping there won’t be too much of a flight.
It’s just gutting, here we are now in the middle of summer after months of lock down where we couldn’t go anywhere and now iv got water coming into roof due to some shoddy job so can’t really use the vehicle.
Put some silicone over those holes and enjoy your Campervan. They should replace the whole roof, but I would wait until you’re not planning any trips. Good luck.
 
Meoncoast

Meoncoast

an Ocean by the Sea
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4,127
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Moorgreen
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T6 Ocean 150
Your dealer would have claimed repair cost back from VW so there should be a trail somewhere. Your record/history should be online. An example I had my cambelt changed under warranty at 18months old. When I had my year 3 service the dealer had the belt change on the paperwork for the next year I question that due to it being replaced under warranty they looked up my van on the VW system which confirms the and repair later date for when change next due.
 
C

Crookedtooth

Messages
11
Location
Germany
Vehicle
Looking to buy
Thank you for your comments. I know the exact date it went it so I’m hoping there won’t be too much of a flight.
It’s just gutting, here we are now in the middle of summer after months of lock down where we couldn’t go anywhere and now iv got water coming into roof due to some shoddy job so can’t really use the vehicle.
Did they happen to give you something on that particular date? A receipt or so, explaining what was done? (Sorry if this is a stupid question). If you can dig up something like that, then it’s a non-issue as to whether they worked on it or not (in their own eyes). Best of luck. Hope you get this sorted.
 
hotel california

hotel california

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T5 SE 140
Very sad thing , sure if they needed to order the hooks it must be on the reciept and charged for work.(warrenty could rule that out offcoarse)
It would be good to share the name if the dealer so others are warned if they use them.
 
B

be1t0n

VIP Member
Messages
58
Location
Stockport
Vehicle
T6 Ocean 150
Sorry to say that it can take a while for stuff like this to be sorted. When my roof was replaced there were quite a few parts on back order with no ETA in their system.
 
Anthony1

Anthony1

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Messages
488
Location
Goring by Sea, West Sussex
Vehicle
T5 SE 180 4Motion
After having my Cali for 6 months I notice two of the fixing where missing to attach the safety net. So I contacted my VW van Center, and they ordered the parts and said it would be done under warranty as they should of been factory fitted.
Almost one year later we finally hooked up the safety net whilst camping, one fitting pulled right out the head liner along with the screw and left a hole in which I could worryingly see day light through. VW had drilled holes right through the aluminium roof rails on both sides off the roof to tap in the screws and just thumped a bit of epoxy filler in to seal it. I have booked it back in for next week and over the phone the said they can’t find any evidence of carrying out the work which is convenient.
Any idea what I should do about this?

View attachment 63547

View attachment 63548
... they can’t find any evidence of carrying out the work. Don't you have a receipt/paperwork/booking reference/date?
 
N

Nicholas1987

Messages
27
Location
Inverness
Vehicle
T6 Ocean 204 4Motion
Sorry to say that it can take a while for stuff like this to be sorted. When my roof was replaced there were quite a few parts on back order with no ETA in their system.
What was the problem you had with the roof?
 
N

Nicholas1987

Messages
27
Location
Inverness
Vehicle
T6 Ocean 204 4Motion
Just a quick update, I took my Cali down to the dealership before it was booked to go in this week. They have agreed to order new roof rails. I have no idea how they will change them out, as they are riveted to the roof.
 
B

be1t0n

VIP Member
Messages
58
Location
Stockport
Vehicle
T6 Ocean 150
What was the problem you had with the roof?
whole thread here. Different issue to yours but repair is likely to be the same.
Mine was slowed down by the start of lockdown so ended up taking longer than it would have otherwise.

 
Blue Yonder

Blue Yonder

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Messages
126
Location
England
Vehicle
T6 Ocean 204 4Motion
Just a quick update, I took my Cali down to the dealership before it was booked to go in this week. They have agreed to order new roof rails. I have no idea how they will change them out, as they are riveted to the roof.
By drilling more holes in your roof?
 
TripleBee

TripleBee

Messages
2,307
Location
melkwegstelsel
Vehicle
T5 SE 140
It's not only replacing the rail, if possible, but also closing the hole in the roof itself.
And to get the rail on the roof, you would have to remove the roof headlining...

They'd better replace the whole roof, apply the clear tape and a new seal.
No corrosion either.
 
N

Nicholas1987

Messages
27
Location
Inverness
Vehicle
T6 Ocean 204 4Motion
and go my knowledge the headliner is bonded to the roof. So I think you’d right... very expensive I’d imagine and weeks and weeks of work and waiting.
 
P

Paul S

VIP Member
Messages
174
You should brace yourself for a fight on this. I hope not but I’m a realist. The technician who did the job has made a botch of it and VWCV won’t stand to that as it’s the dealers liability not a fault of the manufacturer (albeit the need for the fixing was due to a build-level error). Thus you may get a lot of ducking and diving from the motor trader group (that sits behind the VW franchise) as they won’t be enthusiastic to put a claim in on their motor trade service indemnity insurance. I hope not and that it is solved amicably but I would be expecting to be put back in the position pre-work ie no hole drilled in the roof outer, and do not accept a filled repair, the skin should be whole and unpierced so basically a new roof panel.
 
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