Robert&Catherine
VIP Member
Please allow plenty of time if you are applying for the one year free insurance from VW. I started the process at 9am yesterday and 6 calls later and many hours either waiting to be connected or going through the same application I have finally got the confirmation. If you are applying make sure you have the factory order number, vin and dealer numbers to hand (I know them now by heart now). If you encounter that their computer says that the Cali is not eligible for free insurance just ask them to call the dealer. One final suggestion… if the person that answers the phone sounds like Mrs Doubtfire then either make an excuse and call back or make sure you are sat in a comfy chair and have access to food and water!!!