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VW Van Centre (Swansway) Birmingham -

J

John C

Messages
25
Location
Staffordshire
Vehicle
T6 Beach 150
What a lovely experience.
We bought our 2018 Cali Beach from the VW Van Centre in Birmingham around three weeks ago and can honestly say that it was a most enjoyable experience. No pushy salespersons, we were left to look around the vehicles, allowed to have the keys and sit in the vans, and basically being able to take as much time as we wanted to consider a Beach or an Ocean. Darren the salesman was very knowledgeable on the Calis, and helped us enormously in choosing the right one for us. My wife said after that she could be friends with him, as he was such a nice chap
All the staff are very friendly, helpful, including the General Manager who came out and congratulated us on our purchase.
After care is excellent, again with all the staff being very helpful in keeping us informed of progress when we took our Cali in for some minor repairs. They even washed our van for us when we picked him up.
Top garage, top people, top after care, top service.
 
Alan Andrews

Alan Andrews

Lifetime VIP Member
Messages
458
Location
Staffordshire
Vehicle
T6 Ocean 150
Yes I find VW Birmingham Van Centre the same. Did you ask for the Club discount on servicing?
 
Gary&Heather

Gary&Heather

VIP Member
Messages
1,204
Location
Derby, England
Vehicle
T6 Ocean 199
We received the same service when we purchased our VW Generations Six from them excellent people to deal with very knowledgeable.
 
Redrick Esq.

Redrick Esq.

VIP Member
Messages
64
Location
England
Vehicle
T6 Ocean 204 4Motion
We bought our pre reg 30 year from there and yes they are very good
 
Alform

Alform

VIP Member
Messages
125
Location
South Wales
Vehicle
T5 SE 140
We have found both sales and servicing very good also.

Clive in sales is very knowledgeable and Fiona in the service dept. is partial to Welsh cakes
 
westfalia

westfalia

Top Poster
Messages
2,714
Location
Germany.
Vehicle
T5 SE 174
My wife said after that she could be friends with him, as he was such a nice chap
Change your dealer quick! The geezers got ideas about your wife.
It will end with you camping in a vauxhall zafira with a pop up tent. :)
 
J

John C

Messages
25
Location
Staffordshire
Vehicle
T6 Beach 150
Change your dealer quick! The geezers got ideas about your wife.
It will end with you camping in a vauxhall zafira with a pop up tent. :)
Ha ha, I offered her in part exchange along with two camels and a goat but he wasn't having any! Looks like she'll have to continue to ride shotgun for a while.
 
Jabberwocky

Jabberwocky

Forever young (ish!)
Staff member
Moderator
VIP Member
Messages
3,582
Location
My World
Vehicle
T6 Ocean 150
B'ham Van Centre have been nothing but helpful to me over 3 years and two Calis. Friendly staff, Cali Sales Specialist (Dedicated I think - really knows his onions!), very good after sales service and servicing.
They are part of the Swansway Group of companies (family owned).
 
Trevor Brown

Trevor Brown

VIP Member
Messages
95
Location
N Ireland
Vehicle
T6 Ocean 204
I purchased my most recent California from Liverpool VW Van Centre (also part of the Swansway Group), and had a brilliant purchasing experience by courtesy of John Mason.
Much better than my off-putting brush with the only local California dealer in NI.
 
Gary&Heather

Gary&Heather

VIP Member
Messages
1,204
Location
Derby, England
Vehicle
T6 Ocean 199
Would definitely agree with both Liverpool and Birmingham excellent experience :thumb
 
C

calibeach76

VIP Member
Messages
158
Location
shropshire
Vehicle
T6 Beach 150
Awful experience from them in terms of after sales (see my posts regarding the wrong mattress being supplied). Fobbed me off for ages insisting mattress for a 2 seat Beach was correct for a 3 seater. Agreed that Liverpool and Chris are excellent though.
 
BeagleMum

BeagleMum

VIP Member
Messages
407
Location
Wirral
Vehicle
T6 Beach 150
I purchased my most recent California from Liverpool VW Van Centre (also part of the Swansway Group), and had a brilliant purchasing experience by courtesy of John Mason.
Much better than my off-putting brush with the only local California dealer in NI.
Very poor experience from Liverpool our nearest dealer, so we deal with Llandudno who have been excellent so far.
 
Digger

Digger

VIP Member
Messages
1,251
Location
caledonia
Vehicle
T6 Ocean 150
Very poor experience from Liverpool our nearest dealer, so we deal with Llandudno who have been excellent so far.
Have to disagree maybe just a bad day as we and many friends have used Liverpool for years and we travel from west coast of Scotland.
 
BeagleMum

BeagleMum

VIP Member
Messages
407
Location
Wirral
Vehicle
T6 Beach 150
Have to disagree maybe just a bad day as we and many friends have used Liverpool for years and we travel from west coast of Scotland.
We can only speak as to our own experience, we found them to be extremely poor.
 
kurienp

kurienp

VIP Member
Messages
373
Location
Newbury, Berkshire, UK
Vehicle
T6 Ocean 204 4Motion
When all things go right, all dealers are good. When all is well, a few good words can make you feel on top of the world. That is easy stuff ... and leads to glowing feedback on here.

It is when things go wrong, you see the true mettle of the dealers. There are very few.

Sent from my Pixel 2 XL using Tapatalk
 
Trevor Brown

Trevor Brown

VIP Member
Messages
95
Location
N Ireland
Vehicle
T6 Ocean 204
My experience suggests that even when all things go right all dealers are not good.
I have to agree however it is when things go wrong that the real quality of a dealer comes to the fore.
 
Jay20cali

Jay20cali

VIP Member
Messages
1,176
Location
Uk
Vehicle
T6 Ocean 150
Purchased our last 2 vans from swansway Preston lancashire Guy Vincent in sales was first class ...as always,nothing is ever too much bother so clued up on the things he sells absolutely fantastic dealership I wouldn’t go anywhere else it’s rare you feel confident your not being had over!!!!!!
 
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