
trevor k
VIP Member
Do not trust Listers VW Commercial dealership Droitwich.
Purchased a Cali 6.1 from here in January but had to wait until March for collection as it had been registered as a demo so could not be released.
After paying the deposit I asked if the could send me a spec for the vehicle as the add was not clear on details and it disappeared from the website immediately I placed the order and they sent me a list together with the brochure for the 6.1, this lists an awning as standard, forward to the 20th March the day before pickup, I call at the dealership to check details before collection the following day, during this visit the sales person informed me the van had no awning and he was only pointing this out as he had the same issue with the previous customer, stunned at this I pointed out it was standard on the ocean, he then showed me a “copy” of the add which had a check box ticked for removal of the awning, he said it was in the original add (which disappeared on purchase) and was only visible on his pc, I pointed out that according to the brochure which he provided it should be fitted and I did contact him the day after purchase for the spec of that vehicle, he had 3 months to point this out and as a result left me with no option to go elsewhere as 6.1s have gone. Final outcome after much “discussion” was the gave me the old awning from my trade in (dumped in the back of my new van) and an offer of £200 towards accessories from them for which they couldn’t provide a brochure, list or prices.
My advice to anyone is find another dealer.
Purchased a Cali 6.1 from here in January but had to wait until March for collection as it had been registered as a demo so could not be released.
After paying the deposit I asked if the could send me a spec for the vehicle as the add was not clear on details and it disappeared from the website immediately I placed the order and they sent me a list together with the brochure for the 6.1, this lists an awning as standard, forward to the 20th March the day before pickup, I call at the dealership to check details before collection the following day, during this visit the sales person informed me the van had no awning and he was only pointing this out as he had the same issue with the previous customer, stunned at this I pointed out it was standard on the ocean, he then showed me a “copy” of the add which had a check box ticked for removal of the awning, he said it was in the original add (which disappeared on purchase) and was only visible on his pc, I pointed out that according to the brochure which he provided it should be fitted and I did contact him the day after purchase for the spec of that vehicle, he had 3 months to point this out and as a result left me with no option to go elsewhere as 6.1s have gone. Final outcome after much “discussion” was the gave me the old awning from my trade in (dumped in the back of my new van) and an offer of £200 towards accessories from them for which they couldn’t provide a brochure, list or prices.
My advice to anyone is find another dealer.