Drivers side blowing cold - All In Cover

[mbenne]

Sorry to raise this as I can see this problem has been well documented, but.......

Took our 19 reg T6 Ocean (pre reg vehicle at 17 miles purchased from and serviced by them - now done 16500 miles) to Swansway B'ham this am to investigate drivers side blowing cold.

They rang back this afternoon quoting £972 for 6 hours labour to remove the dash to diagnose the problem.

Have All In One cover but does anyone know if temp sensors, control flap servo motor/linkages are normally covered under this warranty? Seems to be a gamble in that I have no idea whether I'm covered or not until they've done their 6 hours work.

Would have felt happier if they'd confirmed exactly what they've done to rule out anything that could be established by a visual check or VCDS scan first. I'd hate to think they know what the issue it but still quoting to remove the dash regardless.

Think I'm going to have to ask these questions when I collect the van this afternoon but more to the point could the problem be anything more serious than the usual issues?

 

[Meoncoast]

Any help

 

[Perfectos]

Driver side dashboard vents blowing cold air

Hi folks I recently took my Cali (2016 Ocean 204 DSG) to the local independent garage we use to ask them to look at an issue with the driver side dashboard vents blowing cold air - the vents either side of the steering wheel; the passenger side is working fine. The garage identified the...

vwcaliforniaclub.com

 

[Perfectos]

Air con Aircon Air Conditioning cold drivers side but not passengers side?

Thanks for the reply, what sort of cost was it :( Hi mate fortunately for me, mines still in warranty (it was like it from new), listers Coventry did the work so at least they should have some knowledge on the issue as well, hope you can get it sorted

vwcaliforniaclub.com

 

[Perfectos]

Heater Cold One Side - SOLVED

In my T5.1 with Climatronic Aircon my wife always complained the heating on the passenger side was cold unless on Max or Auto turned off, especially on her feet whilst mine was fine. I looked into this a while back but then forgot all about it until I purchased an OBD11 Pro diagnostic tool...

vwcaliforniaclub.com

 

[Perfectos]

If it’s the actuator arm, Look on the T6 forum, people sell them (upgraded versions) probably on eBay as well

Dash out would be my last resort after discounting all the sensors listed above

 

[wildslammer22]

I had same issue and it was covered by the All in One

 

[Barnress]

Sorry to raise this as I can see this problem has been well documented, but.......

Took our 19 reg T6 Ocean (pre reg vehicle at 17 miles purchased from and serviced by them - now done 16500 miles) to Swansway B'ham this am to investigate drivers side blowing cold.

They rang back this afternoon quoting £972 for 6 hours labour to remove the dash to diagnose the problem.

Have All In One cover but does anyone know if temp sensors, control flap servo motor/linkages are normally covered under this warranty? Seems to be a gamble in that I have no idea whether I'm covered or not until they've done their 6 hours work.

Would have felt happier if they'd confirmed exactly what they've done to rule out anything that could be established by a visual check or VCDS scan first. I'd hate to think they know what the issue it but still quoting to remove the dash regardless.

Think I'm going to have to ask these questions when I collect the van this afternoon but more to the point could the problem be anything more serious than the usual issues?

I had the same problem with my 2016 Ocean bought 2nd hand in 2020 under the warranty they took the the dash out and replaced the heat exchanger unit it was a big job but sorted and no problems since.

 

[M&J]

I have a 2018 T6 and have had same. Symptoms are if you get adjustable temp on one side but no change on the other. Chances are that it's it's the actuator arm, these have a habit of breaking. You can check if it's broken by removing the bottom panel in the foot well below the steering wheel and having a look up with a torch to see if it's broken. If it's broken you'll be able to move the flap control and change the heating setting manually. Second pic is the motor unit which drives the little actuator to move the flap mechanism, the broken white piece is my original actuator that plugs into the motor and the gray piece is a replacement. The motor has a potentiometer in it which sends a voltage signal to the control module which calculates the angle it is sitting at. VCDS will give a ground error as the motor has rotated too far. I managed to be able to fix this with a spare actuator arm and taking the motor out with everything in place but the bottom panel off but it's really fiddly. Most places will probably tell you that the dash has to come out as it's hard to get at but doable.

 

[M&J]

The flap angle stop settings are also viewable in VCDS and if broken I think from memory are blank and the open and closed values are set based on where the actuator arm is forced to stop at on the motor just where my thumb is. Hope this helps. Bottom line is it can be diagnosed without having to rip the dash out!

 

[M&J]

This is a fairly common problem

 

[Barnress]

I have a 2018 T6 and have had same. Symptoms are if you get adjustable temp on one side but no change on the other. Chances are that it's it's the actuator arm, these have a habit of breaking. You can check if it's broken by removing the bottom panel in the foot well below the steering wheel and having a look up with a torch to see if it's broken. If it's broken you'll be able to move the flap control and change the heating setting manually. Second pic is the motor unit which drives the little actuator to move the flap mechanism, the broken white piece is my original actuator that plugs into the motor and the gray piece is a replacement. The motor has a potentiometer in it which sends a voltage signal to the control module which calculates the angle it is sitting at. VCDS will give a ground error as the motor has rotated too far. I managed to be able to fix this with a spare actuator arm and taking the motor out with everything in place but the bottom panel off but it's really fiddly. Most places will probably tell you that the dash has to come out as it's hard to get at but doable.

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[WelshGas]

Sorry to raise this as I can see this problem has been well documented, but.......

Took our 19 reg T6 Ocean (pre reg vehicle at 17 miles purchased from and serviced by them - now done 16500 miles) to Swansway B'ham this am to investigate drivers side blowing cold.

They rang back this afternoon quoting £972 for 6 hours labour to remove the dash to diagnose the problem.

Have All In One cover but does anyone know if temp sensors, control flap servo motor/linkages are normally covered under this warranty? Seems to be a gamble in that I have no idea whether I'm covered or not until they've done their 6 hours work.

Would have felt happier if they'd confirmed exactly what they've done to rule out anything that could be established by a visual check or VCDS scan first. I'd hate to think they know what the issue it but still quoting to remove the dash regardless.

Think I'm going to have to ask these questions when I collect the van this afternoon but more to the point could the problem be anything more serious than the usual issues?

What have you decided to do?

 

[mbenne]

Apologies for the delay in replying, wife and I have been away babysitting twin grandchildren in London, but many thanks for all your responses, they were much appreciated.

My real concern is that having possibly identified the cause before taking the vehicle in, would all or any of these conditions be covered by the All In Warranty?

Here's an update -

Received an email from the service department with an inspection video and list of health check items - all of which passed with flying colours, except for a warning -

Urgent Work Identified £972 - Split your bill into 4 interest-free payments with Bumper. Available for bills between £60.00 and £5,000.00 - Review and Authorise work

This is for one day's work to remove the dash to diagnose the A/C issue - vehicle to be booked in with courtesy vehicle.

Armed with info from the forum but without letting the service dept know what I knew, I said that in their experience they must have a good idea of the likely cause. So was it a mechanical or electrical fault because the former could be done by inspection and the other by VCDS scan.

The initial response was that it could be the heat exchanger. After pressing further they turned up the engineers report which showed the following VCDS errors.

Number:1080/1: Right temperature flap positioning motor
Final control stuck
Fault type 2:active/static
Symptom:9473393
Status:00001001

Entry in fault memory
Number:B108D54: Right temperature flap positioning motor
no basic setting active/static
Fault type 2:active/static
Symptom: 9473394
Status: 00001001

Entry in fault memory
Number:B109511: Right Temperature Control Door Motor Position Sensor
Short circuit to Ground (GND)
Fault type 2assive/sporadic
Symptom:9475345
Status:00001000

(translation needed)

When asked if this would be covered under warranty I was told that usually it would be but they couldn't say until the vehicle dash had been removed as they might find something else. In the event it was something else it might not be covered and I'd have to pay but was assured I could spread the cost over 4 interest free payments.

I will be away again shortly so the van isn't booked in and the work hasn't been authorised.

The experience so far hasn't been very reassuring. It seems the dealer is more interested in promoting finance on repairs than telling me what they found and that it's covered under warranty.

Do I book the van in and trust the dealer, take it somewhere else, contact VW finance??????

What are your views on this?

 

[mbenne]

No idea where the emoji came from in third error code! - this should read passive/sporadic

 

[mbenne]

What have you decided to do?

See latest post. I'm paying for the extended warranty but not sure about the dealer!

 

[M&J]

I'm really disappointed in VW jumping to the conclusion that the heat exchanger is immediately the problem (the dearest item)when the errors clearly show that the flap position sensor is stuck/grounded as mentioned in my previous post. The small plastic actuator is really not fit for purpose and VW don't even list it as a spare part, you need to by the whole motor unit with the actuator on it. I had to buy a replacement piece on the internet and plug it in to the motor.
This is basically a mechanical piece failing and then producing an electrical fault when the potentiometer in the motor revolves too far.
Cannot understand why they won't just take a torch and look up under the foot well with the small panel removed and visually check the flap linkage! They should know where it is.
Might be worth another chat and ask to speak to a technician? Failing that another dealer if they don't seem to be playing ball, they're not exactly going out of their way to help you much.

 

[mbenne]

What have you decided to do?

See update below.
My son, who is an aircraft engineer, originally pointed out the A/C issue on a recent trip to France. He was appalled at the dealers response, particularly as the outcome of the engineers VSDC test was never recorded on the inspection outcome.

Ii they'd pointed out the fault then explained the cost with an indication that it would probably be covered under warranty I'd have been a lot happier. As it is, I feel that they are being cagey!

 

[Perfectos]

See update below.
My son, who is an aircraft engineer, originally pointed out the A/C issue on a recent trip to France. He was appalled at the dealers response, particularly as the outcome of the engineers VSDC test was never recorded on the inspection outcome.

Ii they'd pointed out the fault then explained the cost with an indication that it would probably be covered under warranty I'd have been a lot happier. As it is, I feel that they are being cagey!

Ask the Dealer to Pre authorise the work with VW ?

They have the scan that shows the flap position is at fault , therefore either mechanical or Electrical issue (both covered under All in ) it can only be a few thing, pre authorised work should be possible, as once they have the dash out they will need to get authorisation from Vw to carry out the repair anyway.

 

[mbenne]

What have you decided to do?

Still undecided

Ask the Dealer to Pre authorise the work with VW ?

They have the scan that shows the flap position is at fault , therefore either mechanical or Electrical issue (both covered under All in ) it can only be a few thing, pre authorised work should be possible, as once they have the dash out they will need to get authorisation from Vw raptor carry out the repair anyway.

Thanks. That sounds like a good idea

 

[Califorian]

Still undecided

Thanks. That sounds like a good idea

Just following this thread with interest. A lot of valid talk about warranty repairs, but M&J says its possible to remove the cover below steering wheel and see the broken bit with a torch. Has anyone followed up with this suggestion??
If you're not prepared to do at least this then you are always going to be under the power of the dealer and VW‍

 

[Perfectos]

Just following this thread with interest. A lot of valid talk about warranty repairs, but M&J says its possible to remove the cover below steering wheel and see the broken bit with a torch. Has anyone followed up with this suggestion??
If you're not prepared to do at least this then you are always going to be under the power of the dealer and VW‍

Vw dealers will have to follow VW procedure strictly, if VW say dash out, they must do it that way or not get paid

 

[M&J]

Totally agree @Perfectos but a quick look and a hand up with a torch (and it is that easy) would at least confirm the diagnostic report and gives @mbenne a bit more reassurance before moving forward/making a decision/armed with accurate information.

 

[Perfectos]

Totally agree @Perfectos but a quick look and a hand up with a torch (and it is that easy) would at least confirm the diagnostic report and gives @mbenne a bit more reassurance before moving forward/making a decision/armed with accurate information.

I agree 100%.
The dealer will not , they are dictated by VW process procedure and protocol. Deviation is not allowed and will result in the works being unpaid by VW. I.e. the dealer will not do it however easy or obvious it is.
The VW way is "This is The Way"

If the OP can do it and take photos it may assist the dealer, but they will still insist on their own investigation, they will not take a third parties word for it.

 

[mbenne]

Son is an aircraft engineer and used to working in tight spaces and far more practical than me. He's coming today to take a look. Will let you know what he finds.