C
CityCali
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Our 2014 Cali has been with the dealer this week having a few warranty items fixed - including a missing rear brake light cover.
They initially said I must pay for the replacement part as I didn't have the original for them to return to VW for investigation (it had fallen off somewhere on the M1!)
They also said this was not a known fault and that they had not seen one like it before, despite dealing with Cali's regularly.
I sent them a link to this thread but they said they couldn't take into account information on forums...
(This last part worried me a bit!)
Happily they have relented (mainly because it is a small amount, £20 I think) and I am otherwise very happy - but please do be aware not all dealers will see this as a straightforward warranty issue.
They initially said I must pay for the replacement part as I didn't have the original for them to return to VW for investigation (it had fallen off somewhere on the M1!)
They also said this was not a known fault and that they had not seen one like it before, despite dealing with Cali's regularly.
I sent them a link to this thread but they said they couldn't take into account information on forums...
(This last part worried me a bit!)
Happily they have relented (mainly because it is a small amount, £20 I think) and I am otherwise very happy - but please do be aware not all dealers will see this as a straightforward warranty issue.