I bought a 140, 4 Motion, (Nov 2011 build), visited the factory Hanover pre purchase very impressed with the enthusiasm of the workforce for their product, the galvanised steel that goes into the construction, and the outstanding high tec quality control within the factory. my vehicle arrived December, faultless out of the box, has performed without any hiccups ever since, so what's the secret, ... well ... its never been into the dealer for any work barring its MOT beginning of this year, lol. I do my own servicing and preventive maintenance.
This may sound like a wind up of those who can't do their own maintenance, its not, the reality is, you put your vehicle in to a 'tradesman' for servicing, it's not his van, he makes most profit for least work. If the mechanic skips servicing, cuts corners, misses checks, you won't know, till you come to a stop at the side of the road, and sooner or later, and tied to a warranty ? you will be back to the same dealer for that skimped work to be done.
My opinion is that Hanover roll out a superb van by the thousands, and on a separate site a niche product the California Camper, its expensive, and its complex, it may occasionally have some niggling faults out of the box, what's then missing is the expertise in the UK dealer networks to fix habitation faults in your camper to original Factory Quality standards, why should they invest in that expertise? they sell so few California's, relative to their commercial vans, and they sell them generally in 'ones' to private individuals, not fleets to fleet managers with financial clout.
Unless California owners can lever VW Europe into insisting dealerships put 'Camper van Centres of Expertise' into their UK dealership network, and insisting those van centres that are happy to sell Californias and Beaches invest in training and said expertise, the dealerships will continue, excuse the language, to take the ****, with their private buyer California and Beach camper sales.
I shall put my soap box away now, ... and sorry I don't do foreigners servicing.
Rob H