Algor
1st time I have used it tonight (the Van is 2 weeks old), I needed to make some room in the boot so pulled up on the strap, the roller from the top housing flirted off into the Habitat area and the whole shelf pulled up, out and then proceeded to deeply scratch the plastic panel in the boot. I reseated the shelf ( it clearly wasn't locked in properly), found the roller and replaced it but the shelf is now stuck on a diagonal and won't go down. I have decided to leave it for the night as I my blood was starting to get a little hot!