Used vs manufacturers warranty

[mikeelawson]

I am about to buy a 2023 T6.1 Ocean with another 6 months on manufacturs warranty. I would appreciate some guidance on this

1. Does the used car warranty start after the end of the manufacturer's warranty, they seem to want it concurrent for the 6 months?
2. The used warranty does not appear to be a warranty at all, more akin to an insurance policy?
3. They are unable to produce me a list of parts covered in manufacturers vs used, why?
4. There are caveats e.g. modifications to the vehicle invalidate used warranty!
5. You have to have an inspection report which they then determine whether it is under warranty, if not you have to pay for this, usually about £150. This seems grossly unfair?
6. Which leads me to the question are they worth it?

Regards,

BOOMEL

 

[chockswahay]

Is this from a VW Dealer? And how much are they asking for the van?

 

[Daveb999]

That seems like an awful lot of very unfair conditions for what is actually their warranty, not yours and if they have questions regarding the vehicle then they should be identifying and answering these prior to sale. If they are talking about the inspection report if you report a fault then again, id say not standard practise.

It running concurrently is pretty standard, however not being able to supply what is actually covered is not.

As asked already, is this from VW or independent seller? If it was me id be walking away, unless it’s a very good price. Saying that you do have the last few months of VW warranty.

 

[WelshGas]

I am about to buy a 2023 T6.1 Ocean with another 6 months on manufacturs warranty. I would appreciate some guidance on this

1. Does the used car warranty start after the end of the manufacturer's warranty, they seem to want it concurrent for the 6 months?
2. The used warranty does not appear to be a warranty at all, more akin to an insurance policy?
3. They are unable to produce me a list of parts covered in manufacturers vs used, why?
4. There are caveats e.g. modifications to the vehicle invalidate used warranty!
5. You have to have an inspection report which they then determine whether it is under warranty, if not you have to pay for this, usually about £150. This seems grossly unfair?
6. Which leads me to the question are they worth it?

Regards,

BOOMEL

• You have to have an inspection report which they then determine whether it is under warranty, if not you have to pay for this, usually about £150. This seems grossly unfair?

This is standard practice with most Warranties, even the VW new car warranty, but they call it a Diagnostic Charge. If the fault is deemed a Warranty failure then no charge is made and the repair made.
If it is Not a Warranty Claim and you elect to do the repair elsewhere then you are charged. If you decide to have the repair done by the garage then the Diagnostic/Inspection charge is part of the repair cost and may or may not be charged separately.
Standard practice in my experience.. After all the garage has spent time and money diagnosing the actual fault .

 

[mikeelawson]

Is this from a VW Dealer? And how much are they asking for the van?

Yes 63k

 

[Mansfieldman750]

I am about to buy a 2023 T6.1 Ocean with another 6 months on manufacturs warranty. I would appreciate some guidance on this

1. Does the used car warranty start after the end of the manufacturer's warranty, they seem to want it concurrent for the 6 months?
2. The used warranty does not appear to be a warranty at all, more akin to an insurance policy?
3. They are unable to produce me a list of parts covered in manufacturers vs used, why?
4. There are caveats e.g. modifications to the vehicle invalidate used warranty!
5. You have to have an inspection report which they then determine whether it is under warranty, if not you have to pay for this, usually about £150. This seems grossly unfair?
6. Which leads me to the question are they worth it?

Regards,

BOOMEL

If I understand correctly you still have 6 months left of the VW manufacturers warranty which is 3 years or 60,000 miles, whichever comes first, and the dealer wants to sell you a third party used car warranty to run concurrently for the remaining 6 months.
That is shocking.
VW do an All in Plan for vehicles 3 to 6 years old. It runs for 2 years and you get 2 services, 2 years warranty, 2 Mot’s, and 2 years roadside assistance. The cover is cheap in the first place and several times a year, eg around Black Friday, is even cheaper.
If you had this plan to cover you from years 3 to 5, you could take it out again for years 5 to 7. There is no inspection involved if there is a VW service history.
Some people say there are exceptions to the warranty. Possibly so. All I can say is I recently had the bunk bed hinges and fridge catch replaced under the All-in with no quibbles.
Ask the dealer what he is playing at

 

[mikeelawson]

Response from dealer

1. No it starts after manufacturers warranty. The two types of warranty are from different parts of the business, used warranty is from the finance division
2. They agree
3. Still not able, on a case by case basis
4. External mods are ok
5. This is industry practise and most manufacturers do this
6. Kind of worth it

HOWEVER, the big shocker is that when your manufacturers warranty runs out and you go for the all in package which incliudes warranty, this is used car warranty and not extending your manufacturers warranty.

Regards,

BOOMEL

 

[Tim C Atkinson]

My advice would be to take VW's All-In warranty. It's good value for money and has pretty cover [except, as I've recently found out, water ingress!].

I've the All-In several times and would recommend it as it provides a 2 years warranty, 2x services, 2x MOT, plus 2 years roadside assistance. Details available here: https://customer.vwfs.co.uk/service-plans/VWCV.html

 

[Daveb999]

• You have to have an inspection report which they then determine whether it is under warranty, if not you have to pay for this, usually about £150. This seems grossly unfair?

This is standard practice with most Warranties, even the VW new car warranty, but they call it a Diagnostic Charge. If the fault is deemed a Warranty failure then no charge is made and the repair made.
If it is Not a Warranty Claim and you elect to do the repair elsewhere then you are charged. If you decide to have the repair done by the garage then the Diagnostic/Inspection charge is part of the repair cost and may or may not be charged separately.
Standard practice in my experience.. After all the garage has spent time and money diagnosing the actual fault .

I knew that non warranty might charge that but didnt realise warranty generally do that. I must have been lucky with previous warranties.

 

[chockswahay]

You are a little bit ‘over a barrel’ with VW, however in the grand scheme of things it does represent value for money. I have had a couple of claims that would have otherwise cost me a total of £4k plus ……..

I must confess that Volkswagens insistence on ‘checking warranty eligibility’ is a stress we could all do without and at times drives me to distraction but hey ho, prob the same elsewhere.

Take the van now, buy new All in at 3 years old BUT pay for it monthly….. you can then cancel at any time, and at 6 years this means you can extend to 8 (which is what I will do if I don’t sell the van this Spring).

 

[Daveb999]

My advice would be to take VW's All-In warranty. It's good value for money and has pretty cover [except, as I've recently found out, water ingress!].

I've the All-In several times and would recommend it as it provides a 2 years warranty, 2x services, 2x MOT, plus 2 years roadside assistance. Details available here: https://customer.vwfs.co.uk/service-plans/VWCV.html

I didnt realise I could add this to my recent new van (23 plate). The bonus is I went on to find out price and it turns out the van already has the service plan, im now waiting on a call back to see if they will transfer it to me and what plan it has.

 

[Mansfieldman750]

You are a little bit ‘over a barrel’ with VW, however in the grand scheme of things it does represent value for money. I have had a couple of claims that would have otherwise cost me a total of £4k plus ……..

I must confess that Volkswagens insistence on ‘checking warranty eligibility’ is a stress we could all do without and at times drives me to distraction but hey ho, prob the same elsewhere.

Take the van now, buy new All in at 3 years old BUT pay for it monthly….. you can then cancel at any time, and at 6 years this means you can extend to 8 (which is what I will do if I don’t sell the van this Spring).

Yes it gets a bit complicated.
At my last service the service and Mot were paid for by VW Finance, who administer the All -in.
The DSG oil change was paid for by me as not included in the service.
The warranty work was submitted for approval to the warranty department, which from memory is based in Warrington, and I assume they pay the dealer for the work.

 

[mikeelawson]

I have to say that I find it all confusing

 

[colintfcolintf]

I didnt realise I could add this to my recent new van (23 plate). The bonus is I went on to find out price and it turns out the van already has the service plan, im now waiting on a call back to see if they will transfer it to me and what plan it has.

Should be transferable, mine was when I bought from somebody else on this forum

 

[mikeelawson]

I have to say that I find it all confusing

So do I, it appears that there is now three types of warranty Manufacturers, extended warranty, used car warranty. The socond one has been outsourced to someone who was very rude over the phone (clearly does not like their job).