D
deccauk
I'm still waiting to get on the list. My corrosion is very minor and only on one side on a 2011 van. I'm wondering now whether to even bother persuing it.
I'm still waiting to get on the list. My corrosion is very minor and only on one side on a 2011 van. I'm wondering now whether to even bother persuing it.
"Assuming the worst, and that the repair is done, then fails shortly after the warranty expires, anyone fancy a class action law suit as provided for by the Consumer Rights Act 2015?"
This is what I'm thinking about now.
I was a big VW fan but no more. If they'd told me 3 years ago when I first reported corrosion on my (then) 1 year old van roof that they wouldn't repair it for at leat 3 years and in fact in 3 years time I wouldn't even have an acknowledged/accepted claim on the system and certainly wouldn't have a date any time soon for it to be bodged/repaired/whatever I think I would have pushed to return the vehicle.
I am not a lawyer but believe that a consumer has to allow the seller/manufacturer a reasonable attempt to correct a fault. I think 3 years without even scheduling a repair date would be seen as far from reasonable.
VW have been masters at stringing us along - we're always just a month or so away from progressing - but when I stop and take stock, in reality I have been on and off of queues, in and out of the system but the end result is I have actually made zero progress towards a repair in 3 years.
They are a huge company able to soak up billions of £s in fines from cheating their emissions in the USA but choose not to put sufficient resources towards correcting their design fault in a timely fashion for us.
When I point out to VW how badly they have treated me all I get is more of the same old spin.
I'm gutted to have a marque that I valued so highly treat me with such contempt.
I'll be looking at what my legal options are now.
I've recently been back in touch with my dealer (also in the north of England) as I've now waited a full two years since first joining the queue (April 2010 4-Motion Cali). They came back to me earlier in the week to tell me that several new external bodyshops have been appointed (added to the original 4 VW dealerships) to deal with this huge backlog. It included the one at Southport. However, like Shaun, they tell me that it will be many weeks before they are trained up on the repair process and that I will be waiting for a "good while" yet. Most importantly, they stressed that VW has abandoned the old comprehensive roof repair and that the rectification will now just be a new "lip" that will cover the affected area and will avoid removing the roof. They assured me that this new method was reported to be more effective than the old way. However, I can't see how covering the blistered paint (presumably on both the roof and front panel) can be classed as a satisfactory repair. I can see how doing it that way might save VW a lot of money.
I've now got a date for February 2017. I'm told the work will take one week and that I must get my Cali to the dealership in Lancashire myself (100 miles round trip from where I live). It will then be taken to Southport in an AA low-loader.I've recently been back in touch with my dealer (also in the north of England) as I've now waited a full two years since first joining the queue (April 2010 4-Motion Cali). They came back to me earlier in the week to tell me that several new external bodyshops have been appointed (added to the original 4 VW dealerships) to deal with this huge backlog. It included the one at Southport. However, like Shaun, they tell me that it will be many weeks before they are trained up on the repair process and that I will be waiting for a "good while" yet. Most importantly, they stressed that VW has abandoned the old comprehensive roof repair and that the rectification will now just be a new "lip" that will cover the affected area and will avoid removing the roof. They assured me that this new method was reported to be more effective than the old way. However, I can't see how covering the blistered paint (presumably on both the roof and front panel) can be classed as a satisfactory repair. I can see how doing it that way might save VW a lot of money.
2012 Beach - I had a problem...just got it fixed by a body-shop i trust and paid for it myself. Not good that they new about the issue, had my vehicle and made no mention of the fault.
Hi All, I picked up a 2007 Cali 4Motion via this site in 2013. I love it's been my everyday motor and used regularly for trips away. The roof has never been done. There was a small 5mm bubble on the leading edge of the front panel when I picked up the vehicle which I repaired with a primer, coat and lacquer from Halfords. That repair has held well and it has not spread. However there are now a couple of small bubbles appearing on the front panel next to where the ali awning strips finish. Is there any worth in me taking this up with the stealers? As its out of warranty, looking at the struggle everyone else is facing I'm guessing it not even be considered. Should we contact Watchdog?
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