I could get quite emotional over such a litany of poor performance. The damage, for me, would have an effect out of all proportion, having a pristine new vehicle is an experience of joy but an experience paid for with a lot of hard cash.
I would have to go back to square one.
Why do I want a new vehicle?
Because I want something all new and shiney. Dear Mr VW dealer, please return it to me all new and shiney and pristine.
Becuase I want all the warranty going. Mr Dealer, please use genuine parts, genuine paints, no repairs, no fillers, everything replaced with new, warrantied parts.
Why did I want a delivery date? Because I have planned my life around that date. Please give me something to use to fulfill my plans with whilst you restore my vehicle to something new, fully warrantied, pristine and shiney.
Why did I pay you for a new vehicle? Because I wanted a new, untouched, vehicle. It is no longer untouched. Please compensate me for not receiving a new, untouched vehicle. £1,000 may be enough, it may not, but fairly and reasonably you are entitled to something, a lot of something.
As others have said, calm, civil. There is nothing more difficult than having to negotiate with an almost-reasonable person.
Above all, my sympathies. I have enjoyed your posts on here, your excitement. Like a child in a sweet factory would be an appropriate phrase. Why should we not be children? We pay an awful lot to feel like a child on christmas day unwrapping a present and if you find the wrapping paper torn and what's inside not what's expected the feelings of let down are the same.
I hope it all resolves itself soon and we can get back to reading your posts as you find just what a joy a cali can be. I've just had a brilliant day today, now all snug and warm in Albert parked up just outside Llanelli and really feeling for you.
Jen xx
