wrong upholstery colour

[deanwilliams]

hi everyone in august i placed an order for a new california beach ticking all the options
i ordered the dark interior and they said it had arrived so i went to view it today but when i goy to see it the interior was the lighter coloured interior not what i ordered
the salesman who i placed the order with has now left but i do have the order i placed on a email
the van is reflex silver so i thought the darker interior would look best the light interior is ok but noy what i ordered what are your thoughts and where do i stand
would i have to place a new order
thanks in advance and your comments and thoughts would be much appreciated

 

[GTJT83]

That sucks mate. Even if it's only a little thing it's still annoying if you wait ages and it's not what you want.
Difficult to decide as all depends how desperate you are for the darker interior.
Personally I'd probably take it, bargain for a big discount then get darker seat covers, but I'm not patient enough to wait for a replacement order.

Sent from my SM-G935F using Tapatalk

 

[deanwilliams]

That sucks mate. Even if it's only a little thing it's still annoying if you wait ages and it's not what you want.
Difficult to decide as all depends how desperate you are for the darker interior.
Personally I'd probably take it, bargain for a big discount then get darker seat covers, but I'm not patient enough to wait for a replacement order.

Sent from my SM-G935F using Tapatalk

yes my thoughts exactly if i could get a good discount that might be ok or it means waiting another 3 to 4 months

 

[Alan Andrews]

Be prepared to escalate to VW UK. Try to exert some pressure on this van centre, so that you strike a very good 'compromise' deal.

 

[motacyclist]

Tell them you want one as ordered. Tell them you have already booked holidays and ask them to lend you that one until the replacement arrives.

 

[No_heroes]

I would make the dealer go through each option 1 by 1 on the order list. They then need to explain the difference!! I personally would order a new one and wait for the right spec- it would always irritate me! Good luck sorting it out!

 

[Digger]

Negotiate to get a discount and get the seats retrimmed in leather. You will have the most practical and plush van. I love my leather seats.

 

[Meoncoast]

I would go down the same route as @Digger suggests.

 

[Victor]

I would get them to pay for a set of Brandrup second skin, that way it's win win for you as Brandrup use original Volkswagen material, you then can then put then put then in the washing machine once per year. (That's what we do) we also have grey but have them covered in black skins


https://vwcaliforniaclub.com/shop/p...p-seat-covers-vw-california/beach-seat-covers

 

[DrJuanKerr]

..... another one to agree with Diggers suggestion

 

[WelshGas]

Get them to get Brandrup seat covers in your choice. When you sell on buyer will then have a choice.

 

[shudycamps]

That sucks mate. Even if it's only a little thing it's still annoying if you wait ages and it's not what you want.
Difficult to decide as all depends how desperate you are for the darker interior.
Personally I'd probably take it, bargain for a big discount then get darker seat covers, but I'm not patient enough to wait for a replacement order.

Sent from my SM-G935F using Tapatalk

If you decide to take the lighter interior and you think the darker seat covers would fit the bill, stick to your guns and insist on the most expensive ones you can order!!!! The dealership hired an idiot and an idiot's mess they must clean up!

 

[BikerGran]

What they said - bargain for good seat covers in the colour of your choice! And stick to your guns, they've failed to fulfil the contract and they need to sort it.

 

[EnricoWindsurf]

I guess you ordered a Cali Beach with 3-seater bench.

(As you might know, the 2-seater bench model is only available with light grey interior).

 

[Digger]

The skill is in negotiating and being firm but polite. The error may be nothing to do with the dealer but you get nowhere if you attack. I have great service from my dealer and they cannot do enough. As already advised I think a re trim in leather is best (I was even given the original covers to store and pass on to next owner if they wanted to recover but after having the leather no way - Merc MP has leather as standard I believe)

 

[Matt Dower]

We had the same problem.

We told the dealer that it was unacceptable and was in breach of the contract since they had promised something different.

They were unable to offer a satisfactory solution - so I had all money and deposit refunded and I went to another dealer which fulfilled my requirements perfectly, rapidly and courteously.

 

[MadMechanic]

We had the same problem.

We told the dealer that it was unacceptable and was in breach of the contract since they had promised something different.

They were unable to offer a satisfactory solution - so I had all money and deposit refunded and I went to another dealer which fulfilled my requirements perfectly, rapidly and courteously.

Rapidly ? Surely you had to start your order from scratch again ?

 

[Matt Dower]

Rapidly ? Surely you had to start your order from scratch again ?

The previous deal fell through 2 days before a campervan holiday with ferries booked insurance sorted and all. To say we were ***** off is an understatement.

We found a dealer with a model in the showroom which met our spec. We drove it away on our planned holiday 2 days later! Very impressed with VW Liverpool.

 

[Ksar-el-kebir]

I would get them to pay for a set of Brandrup second skin, that way it's win win for you as Brandrup use original Volkswagen material, you then can then put then put then in the washing machine once per year. (That's what we do) we also have grey but have them covered in black skins


https://vwcaliforniaclub.com/shop/p...p-seat-covers-vw-california/beach-seat-covers

If you go for the Brandrup second skins get them to fit them; they’re a b....r to fit.