I dare not post All the issues I have had, it would take up a entire page !
having had many VW vans previously ranging from T2 Devon, T5 Velle, T5.1 combi to my current T6 Cali i am seriously disillusioned by VW brand.
fair play to the independent dealer, they have fixed / replaced every that has been an issue, without exception, i have an extended 5 year warranty, I cannot fault the dealer, but what happens when that warranty inevitably ends ?
Product quality from VW is not what it should be, (was) quality/ reliability/ longevity is not what it should be for an iconic van (my experience with this van marque) particularly as VW have a solid provenance with the transporter base vehicle And massive in field data to draw on Which should be sufficient for VW to correct all of the historic issues (fully) as the marque developed.
previous VW vans I owned had literally NO issues in my ownership, other than normal maintenance and replacement of wearable parts, consumables etc, my 5.1 having done 150k by the time I sold it, required basic servicing and replacement of wearable parts only during the 150k miles !
The same cannot be said for the T6, which has seen me at the dealers with amazing regularity, since new, Items ranging from broken Failed trim, engine crank case oils seals £900 each (£1.8k) air con issues to replacement batteries £400, failed alternator, (Setting alight), failure of HP fuel pump requiring £8k repair, corrosion to all four wheels £2.5k EGR blockage, roof seal failures x4, steering column failure, floor rail fault Etc etc.
I would estimate the repairs I have required on a new Van, less than 4 years old,to be IRO £15k + = IRO 30% of the new vehicle cost in 2018 !
(if I had to pay)
I Dare not list the full catalogue of problems / replacements I have experienced and the inordinate amount of time I have spent at the dealers To date Having the issues diagnosed and laterly fixed
IMO the Cali is a great vehicle and concept, which suits my family needs and evokes lots of good emotion, however I cannot say the same of VW who have struggled to fix some of the basic issues experienced with early models through to current & keeping pace with modern Eco requirements and provide robust quality of an iconic product.
problems which seem to be secondary to VW volume sales requirements, despite VW ‘s in field history with the T5, T5.1, they (VW) have failed to fix some of the more basic, but major failings, that were experienced on previous Marques.
a classic example is the failure by VW to do anything effective to prevent ongoing roof corrosion, intia
ly highlighted on the T5 which has caused severe issues for many due to the failure of a relatively minor and inexpensive part such as the roof seal, resulting in a severely stressful situation for many many owners and a potential loss of value of their vehicle through no fault of the owner, despite this VW fail to properly rectify the known major issue caused to many many owners, ranging from T5 onwards VW have chosen to ignor this issue wholesale by continuing to fit the Known faulty roof seal, evem on the current model!
VW have chosen not to correct this major design issue, despite the fix being within their capabilities and a relatively simple design fix, despite the problem being evident since the T5 VW continue to use a known faulty part on the current T6.1 model! Is that progressive quality control?
in my opinion this one issue should be grounds for a a serious misgiving and should be an indication of VW actual intention And a warning to others Regarding the VW brand Generally.
Summary: lifetime VW advocate, recent experience = No future faith in VW Brand.
my wife (who has a VW car) and I joke that there is not a lot left to be replaced on the van and by 5 years old I will have had all major components replaced!
It’s not a joke it’s a reality I would rather not be subject to, but hey at least All the major issues are getting changed one by one !
I post this purely for a fully balanced approach for others to seriously & fully consider before committing to buy a VW Cali & before placing their entire life savings and time into an iconic brand / vehicle, whether the VW brand is in fact better than any other mass produced Brand, particularly when that Brand commands an ever increasing and severe premium And if it is in fact worth your investment of funds and time.
I am aware this post will probably attract it’s fair share of bad reaction, but everything I post is true and correct & can be proven, it is a reflection of my personal experience to date, which should serve as a warning to others, particularly until VW can be relied upon to produce a campervan where known issues, (by VW) affecting many many vans and customers since the product launch have been resolved fully!
IMO VW do not deserve the customer support they are afforded or indeed the Iconic status They use in their marketing campaigns For the premium California brand