Buy all your VW California Accessories at the Club Shop Visit Shop


A helping hand required in Poole

Loz

Loz

Top Poster
Lifetime VIP Member
Messages
4,907
Location
Berkeley Gloucestershire
Vehicle
T6 Ocean 204 4Motion
In fairness to Breeze, when we were there Friday it was rammed, they were so flat out it’s no surprise they couldn’t accommodate the request.
 
4x4 joker

4x4 joker

VW T6 Westfalia Club Joker 4motion
Lifetime VIP Member
Messages
662
Location
Southampton
Vehicle
N/A
I’m sure if the owner had just popped into breeze they would of helped. (Glad you’ve managed to sort it).
I was at breeze in totton checking out new van colours and they were very helpful and they knew I’m looking at buying another westy so they wouldn’t be selling a van to me.
 
loaferm8

loaferm8

Messages
1
Location
london
Vehicle
Looking to buy
Hi all, id just like to point out that I did carry out a thorough handover with the customer (1.5 hours) on delivery but he was a little overwhelmed by all the different systems, I have subsequently sent him a 45 minute virtual handover video which has covered some of the points but not all. I had agreed to personally deliver the vehicle 230 miles away a part of the deal for this reason as he was quite nervous having never purchased a brand new vehicle before and certainly not a camper van.

Again from a customer service point of view I would help any customer that asked me for help whether they had purchased from us or not, he originally purchased from us as the level of service I offered and time to reply to his questions was much better / quicker and pro active than other dealers he had spoken with. If you help someone out and leave a lasting impression I'm sure you would be at the forefront of their mind if they we looking to change their vehicle.

Thank you to the few of you that have offered a helping hand and hopefully we can get this sorted.
 
D

dartmoordingoe

Messages
49
Location
Dartmoor
Vehicle
Looking to buy
Well Shaun good to see you on the web chat. Looking forward to my Coast from Sheffield ... even though I am in Devon. Your following up on your clients is impressive and heart warming ...especially as that is precisely the position I will be in in April!

Sad to hear lack of help from Breeze as they have duch a good reputation and I was keen to have my routine servicing done by them.
 
andyinluton

andyinluton

Top Poster
VIP Member
Messages
2,017
Vehicle
T5 SE 140
You can have multiple phones paired to your car's Bluetooth, however you may only have one phone connected to the car's Bluetooth at any given time.
Are you 100% sure about that? on our cali & all our bluetooth equipped cars there are two bluetooth channels, one for the phone & one for media streaming & they can be connected to 2 separate phones.

I upgraded our stereo to one with carplay on it & can actually have one phone connected to the original VW bluetooth for phone, a further phone connected to the headunit bluetooth, a third media streaming via bluetooth & a fourth working for media & as a phone via the USB connection for carplay.

It certainly gets complicated in our house with multiple drivers & kids in charge of the entertainment on long journeys. All the family phones tend to be in range when the ignition is switched on at home so it can be a lottery as to what connects to what. It used to be simple when it was only my phone that was ever connected.
 
Last edited:
S

shaunvwsheffield

Trade Advertiser
Messages
33
Location
Sheffield
Vehicle
T6 Ocean 150
Well Shaun good to see you on the web chat. Looking forward to my Coast from Sheffield ... even though I am in Devon. Your following up on your clients is impressive and heart warming ...especially as that is precisely the position I will be in in April!

Sad to hear lack of help from Breeze as they have duch a good reputation and I was keen to have my routine servicing done by them.
Thank you, I look forward to meeting you next April!
 
rjb24

rjb24

VIP Member
Messages
23
Location
Dorset
Vehicle
T6 Beach 150
When we bought a van last year, Breeze in Poole were so helpful even helping me by giving me information about a van I went to view in Wales whilst on the trip up, I've had nothing but positive things to say about them, their sales director was messenging me on a Sunday evening after I had some questions. Maybe they simply were very busy or they caught someone at the wrong time on the wrong day.

I have an 18' plate Beach and in the Poole area, might be able to help but knowing what sort of questions they have would be helpful...
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
515
Location
Wendover
Vehicle
T6.1 Ocean 199
Are you 100% sure about that? on our cali & all our bluetooth equipped cars there are two bluetooth channels, one for the phone & one for media streaming & they can be connected to 2 separate phones.

I upgraded our stereo to one with carplay on it & can actually have one phone connected to the original VW bluetooth for phone, a further phone connected to the headunit bluetooth, a third media streaming via bluetooth & a fourth working for media & as a phone via the USB connection for carplay.

It certainly gets complicated in our house with multiple drivers & kids in charge of the entertainment on long journeys. All the family phones tend to be in range when the ignition is switched on at home so it can be a lottery as to what connects to what. It used to be simple when it was only my phone that was ever connected.
No not 100% sure because technology moves on. It has certainly been the case in my last couple of cars and my wife’s car.
I know you can connected more than one device to use different systems but can you connect two phones for telephony at the same time?? If so which address book is displayed etc in Media Pro? Can’t show both can it?
 
JDA

JDA

Messages
38
Location
Essex
Vehicle
T6 Beach 150
Isn’t it a shame that nobody likes to ‘just help‘! People are so consumed with money and prestige, that doing a good turn may be a thing of the past. Although well done LRGS253, for your kind offer.
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
515
Location
Wendover
Vehicle
T6.1 Ocean 199
Isn’t it a shame that nobody likes to ‘just help‘! People are so consumed with money and prestige, that doing a good turn may be a thing of the past. Although well done LRGS253, for your kind offer.
Yes indeed.
I understand that business is business but it does seem that VW is not scaling up dealership resources in line with the volume of California sales. There should be a much tighter SLA for fault resolution/warranty claims.
 
LRGS253

LRGS253

Lifetime VIP Member
Messages
54
Location
Christchurch, Dorset
Vehicle
T6 Ocean 150
Just a quick update that a kind member has agreed to meet up with my customer on Monday and hopefully talk him through the issues. Thanks again for all you help
I've had to move it to Thu/Fri now, but still all on. Already spoken to him on the phone and answered a lot of the queries.
 
Breeze1

Breeze1

VIP Member
Messages
652
Location
Dorset
Vehicle
Grand California 600
I Feel it is a shame that a few members have criticised Breeze and really not knowing the full story.

I’m sure that if this new owner reached out on this helpful forum he would have been inundated with offers to help. Is he or she a member?

We have purchased both our California’s from Breeze Poole and have great customer service from all areas in the company.

I hope his issues/handover goes well, sure we would all love to welcome them aboard and see photos of the new pride and joy.
 
Last edited:

VW California Club

Top