Are software updates chargeable if you have the extended 5 year warranty?

[Markgray6.1ocean]

I have an issue on my 6.1 2021 where the nav screen was stuck in a reboot cycle which took 5 reboots to sort itself. The van is in for a service so thought get it updated while it’s in. I was told this will be £144! As software updates are not covered after 3 years! Even the extended warranty doesn’t cover this I was told. Is this correct?

 

[Meoncoast]

Personally if in warranty and your sat nav has developed an error I would expect it to be covered by the warranty It is not a a part like your break pads etc.

 

[Markgray6.1ocean]

Well most things rely on software these days and stuff is always being updated to remove various bugs etc, so I wouldn’t expect it not to be covered. I’ve managed to get it done for free, but still what use is an extended warranty!

 

[Perfectos]

In the past During service the VW technician should connect the vehicle to the fixed diagnostic equipment, this connects the vehicle to VW Factory.
During the process All updates available are applied to the vehicle.

the T6.1 has over the air capability, which means some updates are carried out wirelessly. (But appears to be limited)

All updates are applied Directly from the Factory and should be applied for free during service.

VW technicians have no clue on the Software side of things, they will not attempt to fix issues, instead they rely on approved third parties to carry out diagnostics and fix issues, I would suspect that is what the charge is for ; Third party diagnostics such as "SatNav systems Surbiton"

The Head unit is covered under extended warranty and if faulty should be replaced.

The above company can diagnose a potential issue and fix it if required, but it should be fixed under warranty