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Carrs VW Van Centre Exeter

Discussion in 'Dealer Reviews' started by DaveB, Mar 14, 2019.

  1. DaveB
    Offline

    DaveB

    40
    18
    4
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 150
    Year:
    2016
    Really bad experience after dropping van off for interim service and MOT.

    Zero parking whatsoever place rimmed with vans. Disinterested receptionist and 10 minute wait to drop van off. MOT was done an hour late. I sat with another really passed off customer for well over an hour with nobody paying the slightest bit of interest in us. receptionist toddled off home without even bothering to enquire about the two of us waiting.

    Eventually got seen and rushed out of the place after paying over £500 for replacement disks. No walk through of interim service. Nothing.

    Another 10 minute wait as van blocked in by low loader.

    That's it for me with main dealers now I am out of warranty. Definitely never going back to Carrs. Service in Swindon was light years ahead of this bunch.
     
  2. Martin
    Offline

    Martin Administrator Admin/Founder

    4,387
    999
    144
    Location:
    North Devon
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 150
    Year:
    2017
    That story sounds very familiar about Carrs!
     
  3. Freeley
    Offline

    Freeley VIP Member

    1,658
    151
    68
    Transmission:
    Auto
    Vehicle:
    T5 SE 174
    Year:
    2009
    That's a shame they used to be really good when I used them before, sounds like things have gone down hill.
    Will be getting my Crafter serviced there until warranty runs out so doesn't bode well!


    Sent from my SM-G950F using Tapatalk
     
  4. Kernowboy
    Offline

    Kernowboy VIP Member

    44
    4
    2
    Location:
    Cornwall
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 204
    Year:
    2018
    I used them a few weeks ago and have to say that they were OK. There were some admin errors - their link between reception and the service desk really does need some tweaking, it's only 20 odd feet but appears totally disconnected - but the work carried out was done well and under warranty without undue hassle. Parking really isn't great, it is very, very tight, but I witnessed care being taken over the vans by the staff. You can't account for the other customers though and I made sure I took a thorough set of phots at drop off in case of any dinks.
    Martin - I would be interested to hear what you have heard about them, I haven't seen anything else on here. Be good to know if they are better avoided in the future.
     
  5. Martin
    Offline

    Martin Administrator Admin/Founder

    4,387
    999
    144
    Location:
    North Devon
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 150
    Year:
    2017
    From what I have heard it is mainly customer service issues and the dreaded parking there. I think they also have a high turnover of staff there which does not help.

    Hopefully we will see some more good reviews like yours coming in now this thread has been bumped as we really don't have much choice down here in the West Country.

    I was considering going to Breeze in Poole for my next service which is a 5 hour round trip , luckily I have friends and family over that way so I can make a few days of it but not ideal.
     
  6. Stuart Higgins
    Offline

    Stuart Higgins Monty VIP Member

    3
    0
    2
    Location:
    Exeter
    Vehicle:
    T5 SE 140
    I agree completely with Martin, shocking customer service. Roof recall is one example, went in, expected call back, no call back, un-returned calls. Normally have to go in person to get any sort of response. Also have rust marks on roof lifting arms, they took photos over 6 weeks ago. Despite several calls and a face to face I was told yesterday it’s not been put on yet as a potential warranty claim! I asked for a call back with a job no., still waiting....I will do what I normally do, cycle down and discuss face to face. Parking is an issue but I believe they will be moving to bigger premises soon. Might try Indian Queens as I often work near there....trouble is it is still Carrs ( Helston Garages) come on Exeter, you can do better:headbang.
     
  7. Kernowboy
    Offline

    Kernowboy VIP Member

    44
    4
    2
    Location:
    Cornwall
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 204
    Year:
    2018
    Best part of 2 hrs to Exeter for me, one of the (many) perils of living here - but when the fog and drizzle lift, there is no better place to be! Indian Queens, also Carrs, is my closest but they really screwed up on some previous warranty work replacing a window - basic communication issues with their contracted bodyshop. The work, when completed, was also very well done but took far more of my time to get sorted than it should have done. It took the close attention of a manager who actually delivered some excellent customer service and significant recompense to restore an element of faith in the dealership; enough that I will try them again for servicing and any van related work, but as they aren't a Cali dealer I wasn't confident enough to let them loose on some work in the habitation area. Thanks also to Wobbles Mum, who gave me the benefit of her experience and helped keep me clear of using a.n.other West Country Cali dealer.
     
  8. TeamJones
    Offline

    TeamJones VIP Member

    8
    3
    1
    Location:
    Taunton
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 150
    Year:
    2019
    We finally picked up our Cali Ocean last week, having been told originally we could pick it up 10 days earlier (and consequently selling our old van in the time being!!) Very very very poor communication - not replying to emails or phone call backs, and was a constant us having to chase them. I wouldn't recommend Exeter at all to any current or potential cali buyer - take your money else where!
     
  9. Martin
    Offline

    Martin Administrator Admin/Founder

    4,387
    999
    144
    Location:
    North Devon
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 150
    Year:
    2017
    Thanks for your feedback, hopefully the dealer principal will read this thread.
     
    • Clever Stuff Clever Stuff x 1
  10. Mr & Mrs B
    Offline

    Mr & Mrs B One Life, Live It VIP Member

    257
    98
    29
    Location:
    Devon
    Transmission:
    Manual
    Vehicle:
    T6 Ocean 150
    Year:
    2017
    We bought Cali from Carrs and got a very good deal on the purchase. Chaotic collection as I had been given the wrong registration number prior to collection so had insured the wrong vehicle! Had to sort it out when we were with the dealer on collection day. Took Cali for her first service last year - no complaints other than nowhere to park when we got there.
     
  11. Nolan
    Offline

    Nolan VIP Member

    102
    47
    19
    Location:
    Chichester
    Transmission:
    Auto
    Vehicle:
    T6 Beach 150
    Year:
    2018
    I bought through Carrs and I think I had a good deal. My only disappointment was I originally asked for the H7 light upgrade and I realised some months afterwards that I didn't have them as they were missed off the quote (I should have noticed this) and they didn't suggest I added the free USB socket in the centre cubby.

    Just ordered a set of H7 lights so that shouldn't be bugging me much longer.
     

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