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Carrs VW Van Centre Exeter

CYCLOPATH

CYCLOPATH

Messages
912
Location
South Perrott
Vehicle
T5 SE 180
I was really hoping I would be able to come on here and put something positive about Carrs Exeter after I had heard that the staff had all changed and some positive things had been reported by some local tradesmen I know.

Unfortunately, it looks like we are going to have to go very much further afield to start getting our vans looked after.

We took Denzil in for his first oil inspection and asked them to look at the sliding door again, as it is rubbing on the arch and is damaging the internal table again. This has already apparently been repaired/adjusted once before. I checked the van over for dents etc (they have a tight car park) before we left and found that the technician's tools had been left on the bench seat along with a booklet explaining how to fix the sliding door. To their credit, they have offered to put into a body shop for a re-spray but don't think they can replace the damaged table under warranty. I'm not sure why they are happy to pay out for a respray, and not a new table. We declined a respray. We would just like a table that isn't scratched.

We also washed the van on Sunday and the water filler cap just popped out complete with surround, still locked when my partner ran a cloth over it. It looks like the silicone has somehow come loose? They have removed the whole thing now including the neck and ordered new parts, which is fine. However, it is now exposed to the elements until they can fit us in again, so surely if it rains water will get into the cupboard inside? Am I expecting too much for some attempt at protection from the garage?

They were also asked to check the sunglasses holder as we noticed at the end of the summer, it was rattling. When we looked closer, there were bits of broken plastic in there and the screws that hold it in, look to be overtightened as there were splits either side of the screws, and a very small part had broken off.
When we picked up the van, we were told that the sunglasses holder wasn't covered under warranty according to the handbook. Apparently, the "handbook" has decided that we have forced it closed at some point, which got my partner's back up straightaway as he isn't likely to squash his expensive sunglasses into the holder and risk breaking either - plus it's fairly obvious that it has been overtightened in the factory! Do I really have to go hunting for a part number and order/replace this ourselves? It seems so.

Once again, I'm not impressed with VW, their care of our vehicles, their customer service or the attitude. It is poor that there doesn't seem to be any other alternative dealership in the southwest that can treat our Calis properly. Are we expecting too much? It's a long round trip for us to use Breeze in Poole, and expensive when we have more than one Transporter based vehicle to look after. Sorry for the long rant, but we are just so fed up with them all.
So sorry to hear this....you were warned. The good staff of 5 years ago have all left ( I wonder why!) and this is the sort of service ( if you can call it service) that they offer.
 
BeagleMum

BeagleMum

VIP Member
Messages
255
Location
Wirral
Vehicle
T6 Beach 150
I was really hoping I would be able to come on here and put something positive about Carrs Exeter after I had heard that the staff had all changed and some positive things had been reported by some local tradesmen I know.

Unfortunately, it looks like we are going to have to go very much further afield to start getting our vans looked after.

We took Denzil in for his first oil inspection and asked them to look at the sliding door again, as it is rubbing on the arch and is damaging the internal table again. This has already apparently been repaired/adjusted once before. I checked the van over for dents etc (they have a tight car park) before we left and found that the technician's tools had been left on the bench seat along with a booklet explaining how to fix the sliding door. To their credit, they have offered to put into a body shop for a re-spray but don't think they can replace the damaged table under warranty. I'm not sure why they are happy to pay out for a respray, and not a new table. We declined a respray. We would just like a table that isn't scratched.

We also washed the van on Sunday and the water filler cap just popped out complete with surround, still locked when my partner ran a cloth over it. It looks like the silicone has somehow come loose? They have removed the whole thing now including the neck and ordered new parts, which is fine. However, it is now exposed to the elements until they can fit us in again, so surely if it rains water will get into the cupboard inside? Am I expecting too much for some attempt at protection from the garage?

They were also asked to check the sunglasses holder as we noticed at the end of the summer, it was rattling. When we looked closer, there were bits of broken plastic in there and the screws that hold it in, look to be overtightened as there were splits either side of the screws, and a very small part had broken off.
When we picked up the van, we were told that the sunglasses holder wasn't covered under warranty according to the handbook. Apparently, the "handbook" has decided that we have forced it closed at some point, which got my partner's back up straightaway as he isn't likely to squash his expensive sunglasses into the holder and risk breaking either - plus it's fairly obvious that it has been overtightened in the factory! Do I really have to go hunting for a part number and order/replace this ourselves? It seems so.

Once again, I'm not impressed with VW, their care of our vehicles, their customer service or the attitude. It is poor that there doesn't seem to be any other alternative dealership in the southwest that can treat our Calis properly. Are we expecting too much? It's a long round trip for us to use Breeze in Poole, and expensive when we have more than one Transporter based vehicle to look after. Sorry for the long rant, but we are just so fed up with them all.
Sorry you’ve had such a negative experience. It’s not a rant it’s sheer frustration when you are unable to have the simplest of tasks completed to your satisfaction.
We really don’t understand VW’s acceptance of repeated abysmal service.
The Cali is the only non Toyota vehicle we’ve owned in 35 years, over all that time we have found Toyota to be first class in both looking after our vehicles and their customer service is brilliant. We haven’t yet any experience of VW servicing or warranty work but we will be expecting a first rate service when we do.
 
Wiggly Woo

Wiggly Woo

née liaoyang
Lifetime VIP Member
Messages
606
Location
South Wales
Vehicle
T6 Ocean 204
it's fairly obvious that it has been overtightened in the factory! Do I really have to go hunting for a part number and order/replace this ourselves? It seems so.
/QUOTE]

Ours is 15m old and exactly the same (so I found out before fitting a dashcam).. it must be a common fault as the plastic is really thin. The whole frame of the roof console needs replacing and it’s a pig trying to refit as it’s a squash at the front.
 
Wobble’s Mum

Wobble’s Mum

VIP Member
Messages
289
Location
Devon
Vehicle
T6 Ocean 150
Sorry to hear that Wiggly Woo. Are you having to replace yourself then?

What annoyed us, is that they haven't even argued the toss with VW. Just got the whole 'the handbook says' rubbish. They didn't even take a photo of the scratched table so it's obvious they have no intention of asking for that to be replaced.

The frustration is really born out of the fact that we just don't have any other choices around here. I work in Exeter, so it's logical and convenient to be able to drop the vehicle off, as we do with our other cars (different manufacturers) without any.problems!

No one in the Devon, Cornwall, Dorset, Bristol areas should have to travel hundreds of miles just to get a simple oil inspection or warranty job completed.
 
Martin

Martin

Administrator
Admin/Founder
Messages
4,510
Location
North Devon
Vehicle
T6 Ocean 150
I would never use any of the Devon or Cornwall dealers again until something drastic happens! for me it was well worth the extra journey time to Breeze in Poole, I agree we should not have to but that extra hour drive is better than the stress of using the likes of Carrs
 
Last edited:
calimera

calimera

VIP Member
Messages
835
Location
Devon
Vehicle
T6 Ocean 150
Our Cali had its last service/MOT by Breeze Poole have written a good review on here & google .
We live on Dartmoor near Tavistock . Yes it was quite a distance but we planned it with a long weekend break away to relatives in Denmead Hants. So dropped it off on the way. They even rectified a problem caused by the last dealer repair & even
better didn’t charge.
We will definitely travel to Breeze for the Cali next service/MOT.
 
Wobble’s Mum

Wobble’s Mum

VIP Member
Messages
289
Location
Devon
Vehicle
T6 Ocean 150
Our Cali had its last service/MOT by Breeze Poole have written a good review on here & google .
We live on Dartmoor near Tavistock . Yes it was quite a distance but we planned it with a long weekend break away to relatives in Denmead Hants. So dropped it off on the way. They even rectified a problem caused by the last dealer repair & even
better didn’t charge.
We will definitely travel to Breeze for the Cali next service/MOT.
That's amazing!! I really want to be able to use a decent dealer so might have to consider making a weekend of it sooner, rather than later. I need to get me some relatives in the area! We can't unfortunatley do that with work vehicles though. It would just end up so expensive and time consuming. The OH might have to consider a Transit!!
 
VW Guru

VW Guru

Messages
561
Location
Uk
Vehicle
T6 Ocean 204
I was really hoping I would be able to come on here and put something positive about Carrs Exeter after I had heard that the staff had all changed and some positive things had been reported by some local tradesmen I know.

Unfortunately, it looks like we are going to have to go very much further afield to start getting our vans looked after.

We took Denzil in for his first oil inspection and asked them to look at the sliding door again, as it is rubbing on the arch and is damaging the internal table again. This has already apparently been repaired/adjusted once before. I checked the van over for dents etc (they have a tight car park) before we left and found that the technician's tools had been left on the bench seat along with a booklet explaining how to fix the sliding door. To their credit, they have offered to put into a body shop for a re-spray but don't think they can replace the damaged table under warranty. I'm not sure why they are happy to pay out for a respray, and not a new table. We declined a respray. We would just like a table that isn't scratched.

We also washed the van on Sunday and the water filler cap just popped out complete with surround, still locked when my partner ran a cloth over it. It looks like the silicone has somehow come loose? They have removed the whole thing now including the neck and ordered new parts, which is fine. However, it is now exposed to the elements until they can fit us in again, so surely if it rains water will get into the cupboard inside? Am I expecting too much for some attempt at protection from the garage?

They were also asked to check the sunglasses holder as we noticed at the end of the summer, it was rattling. When we looked closer, there were bits of broken plastic in there and the screws that hold it in, look to be overtightened as there were splits either side of the screws, and a very small part had broken off.
When we picked up the van, we were told that the sunglasses holder wasn't covered under warranty according to the handbook. Apparently, the "handbook" has decided that we have forced it closed at some point, which got my partner's back up straightaway as he isn't likely to squash his expensive sunglasses into the holder and risk breaking either - plus it's fairly obvious that it has been overtightened in the factory! Do I really have to go hunting for a part number and order/replace this ourselves? It seems so.

Once again, I'm not impressed with VW, their care of our vehicles, their customer service or the attitude. It is poor that there doesn't seem to be any other alternative dealership in the southwest that can treat our Calis properly. Are we expecting too much? It's a long round trip for us to use Breeze in Poole, and expensive when we have more than one Transporter based vehicle to look after. Sorry for the long rant, but we are just so fed up with them all.
Hi I’m sorry to hear you ha e had such a bad experience. Not that it will be any help with your dealer but I have seen countless new calis, carravelles and transporters with the cracked sunglasses holder the whole roof consul now seems to be built with very week plastic and cracks as soon as a slight bit of pressure is put on it from a screw the other issues is when that screw is undone to replace the roof consul the securing clips in the roof lining normally snap again week plastic so you would need a new roof lining and consul and yes it is warranted within manufacture warranty. As for the fresh water cap again a new problem we seem to be facing the manufacturing process is poor in my opinion the two parts are held together with hot glue it’s just not strong enough however a simple fix to replace the panel and really yes it should have been made water tight for you. As for the table vw will cover it as consequential damage in the first repair along with paying for the adjustment and the respray however they will only cover it once as of the repair is carried out properly it would not happen again, if it’s a second or third repair then it was not carried out correctly in the first place and is down to the dealer to cover. Again sorry you have had a bad experience with your dealer I hope what I have said has cleared some things up.
 
Wobble’s Mum

Wobble’s Mum

VIP Member
Messages
289
Location
Devon
Vehicle
T6 Ocean 150
Hi I’m sorry to hear you ha e had such a bad experience. Not that it will be any help with your dealer but I have seen countless new calis, carravelles and transporters with the cracked sunglasses holder the whole roof consul now seems to be built with very week plastic and cracks as soon as a slight bit of pressure is put on it from a screw the other issues is when that screw is undone to replace the roof consul the securing clips in the roof lining normally snap again week plastic so you would need a new roof lining and consul and yes it is warranted within manufacture warranty. As for the fresh water cap again a new problem we seem to be facing the manufacturing process is poor in my opinion the two parts are held together with hot glue it’s just not strong enough however a simple fix to replace the panel and really yes it should have been made water tight for you. As for the table vw will cover it as consequential damage in the first repair along with paying for the adjustment and the respray however they will only cover it once as of the repair is carried out properly it would not happen again, if it’s a second or third repair then it was not carried out correctly in the first place and is down to the dealer to cover. Again sorry you have had a bad experience with your dealer I hope what I have said has cleared some things up.
Thank you so much - This is very helpful as I will at least be able to go back armed with some facts. I'm not easily fobbed off as it is!
 
Wobble’s Mum

Wobble’s Mum

VIP Member
Messages
289
Location
Devon
Vehicle
T6 Ocean 150
You couldn't make it up!

I got to work today and opened the side door, only to have it drop off to one side and then I couldn't close it or see what/why it was looking so wonky.

As I then couldn't leave it, or drive it, I called VW Assist who sent the AA. The AA man found that the two screws in the top roller hinge thingy, hadn't been put back and tightened up properly - which is probably why the tools and instructions were on the back bench upon pick up last week!!!

@VW Guru - Carrs are NOT having it back. Do you think it is possible that if I phone Breeze, they can pre-order the parts from some photos I send, (filler cap, sunglasses thingy) to avoid me having to make two, 2 hour trips to Poole or is that wishful thinking?
 
ArunAlec

ArunAlec

VIP Member
Messages
1,821
Location
West Sussex
Vehicle
T5 SE 180
You couldn't make it up!

I got to work today and opened the side door, only to have it drop off to one side and then I couldn't close it or see what/why it was looking so wonky.

As I then couldn't leave it, or drive it, I called VW Assist who sent the AA. The AA man found that the two screws in the top roller hinge thingy, hadn't been put back and tightened up properly - which is probably why the tools and instructions were on the back bench upon pick up last week!!!

@VW Guru - Carrs are NOT having it back. Do you think it is possible that if I phone Breeze, they can pre-order the parts from some photos I send, (filler cap, sunglasses thingy) to avoid me having to make two, 2 hour trips to Poole or is that wishful thinking?
Look on the bright side they could have been doing work on your brakes!
 
Martin

Martin

Administrator
Admin/Founder
Messages
4,510
Location
North Devon
Vehicle
T6 Ocean 150
Are people logging their complaints about Carr's with VWCS ? I have also had other problems reported to me about Carr's which have not publicly been posted on forum ?
 
VW Guru

VW Guru

Messages
561
Location
Uk
Vehicle
T6 Ocean 204
You couldn't make it up!

I got to work today and opened the side door, only to have it drop off to one side and then I couldn't close it or see what/why it was looking so wonky.

As I then couldn't leave it, or drive it, I called VW Assist who sent the AA. The AA man found that the two screws in the top roller hinge thingy, hadn't been put back and tightened up properly - which is probably why the tools and instructions were on the back bench upon pick up last week!!!

@VW Guru - Carrs are NOT having it back. Do you think it is possible that if I phone Breeze, they can pre-order the parts from some photos I send, (filler cap, sunglasses thingy) to avoid me having to make two, 2 hour trips to Poole or is that wishful thinking?
Hi not a problem of course we can sort out the issue I will pm you my email and you can send the photos
 
Seaview

Seaview

VIP Member
Messages
279
Location
Scotland
Vehicle
T6 Ocean 150
I would never use any of the Devon or Cornwall dealers again until something drastic happens! for me it was well worth the extra journey time to Breeze in Poole, I agree we should not have to but that extra hour drive is better than the stress of using the likes of Carrs
Lucky you with an hours drive for good service. We are considering a five hour drive for our next service as good dealers are very thin on the ground up here in Scotland.
 
Wobble’s Mum

Wobble’s Mum

VIP Member
Messages
289
Location
Devon
Vehicle
T6 Ocean 150
Are people logging their complaints about Carr's with VWCS ? I have also had other problems reported to me about Carr's which have not publicly been posted on forum ?
Yes, I phoned yesterday to obtain detail of how to complain directly to them, and over the weekend will get all the photos etc together to log with VWCS.
 

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