I was really hoping I would be able to come on here and put something positive about Carrs Exeter after I had heard that the staff had all changed and some positive things had been reported by some local tradesmen I know.
Unfortunately, it looks like we are going to have to go very much further afield to start getting our vans looked after.
We took Denzil in for his first oil inspection and asked them to look at the sliding door again, as it is rubbing on the arch and is damaging the internal table again. This has already apparently been repaired/adjusted once before. I checked the van over for dents etc (they have a tight car park) before we left and found that the technician's tools had been left on the bench seat along with a booklet explaining how to fix the sliding door. To their credit, they have offered to put into a body shop for a re-spray but don't think they can replace the damaged table under warranty. I'm not sure why they are happy to pay out for a respray, and not a new table. We declined a respray. We would just like a table that isn't scratched.
We also washed the van on Sunday and the water filler cap just popped out complete with surround, still locked when my partner ran a cloth over it. It looks like the silicone has somehow come loose? They have removed the whole thing now including the neck and ordered new parts, which is fine. However, it is now exposed to the elements until they can fit us in again, so surely if it rains water will get into the cupboard inside? Am I expecting too much for some attempt at protection from the garage?
They were also asked to check the sunglasses holder as we noticed at the end of the summer, it was rattling. When we looked closer, there were bits of broken plastic in there and the screws that hold it in, look to be overtightened as there were splits either side of the screws, and a very small part had broken off.
When we picked up the van, we were told that the sunglasses holder wasn't covered under warranty according to the handbook. Apparently, the "handbook" has decided that we have forced it closed at some point, which got my partner's back up straightaway as he isn't likely to squash his expensive sunglasses into the holder and risk breaking either - plus it's fairly obvious that it has been overtightened in the factory! Do I really have to go hunting for a part number and order/replace this ourselves? It seems so.
Once again, I'm not impressed with VW, their care of our vehicles, their customer service or the attitude. It is poor that there doesn't seem to be any other alternative dealership in the southwest that can treat our Calis properly. Are we expecting too much? It's a long round trip for us to use Breeze in Poole, and expensive when we have more than one Transporter based vehicle to look after. Sorry for the long rant, but we are just so fed up with them all.
