ivan & jill
Club Joker 2022 Indium Grey
VIP Member
There is or was an online tracker facility on MyVW and I found it very useful for my last Cali as once you entered the Commission code you could follow the status updates. But I think this was removed in the UK during the Covid delays. Cannot get it to work for my current order. As you say it would be very easy to reinstate this functionality but I guess it must have generated too many online chat requests for VW to cope with.I do realise that, which is why I've only rang once (about 5 weeks after ordering); I'd be happy to keep radio silence if it wasn't for the anecdotal evidence that comms from dealerships are somewhat sporadic.
This would all be easily solved if VW would simply provide an online tracker for their commercial vehicles. The data is there, they just need to make it accessible for the purchaser - I really don't understand why they don't.