Hi folks,
An update (and an outcome!) on the issue that originally started this thread…
TL;DR— after apparently 4 separate software updates (and no hardware changes), the issues a) with the leisure battery not charging while the engine runs, plus b) with the control panel display not showing the correct voltage or current draw, appear to now be fixed!
Detail…
I picked the van up today, after it being in the service centre for 2.5 weeks.
On day 2 I got a call saying they’d found no issue… they had obviously ignored the explanation and the printed issue description that I gave them (I’d predicted “something” would get missed, so had written a full explanation which I’d handed to the reception and also left copies of in the van!), and they just happened to test the battery when it was actually 12.7v… which the control panel always said regardless of state of charge. They took this as “it works”, and supported it with a video as “evidence”. I needed to explain again, remind them of the printed sheet which explained it, and convince them to look closer. They had already removed the vehicle from their workshop to give back to me by now, so this involved some “discussion”.
However, they did keep it, and the following day I got a call saying they had now found an issue. The following two weeks was punctuated by relayed conversations with vw central, disagreements about component replacement, then software updates. A 3rd update finally apparently fixed the charging issue, then a 4th apparently custom update fixed the display panel issue.
When I collected, I wasn’t able to get any more meaningful detail about what had actually happened, but I was happy that it was allegedly fixed and I was keen to get going, so that’s ok, but means I can’t offer this community much more than “if you have these issues yourself, tell them about the chap you know where custom software updates seemed to fix it”.
Before I drove away I checked the van over (dark, but no obvious damage), checked the display (12.2v unloaded… a shame it had been let to drop that low) and that the leisure battery did indeed charge when the engine ran, which it did!!
Google maps via apple CarPlay hung on the way home… even if that is related (which I suspect is more likely related to recent iOS updates), I’ll live with it!!
The water was empty, in spite of me having delivered it with about 30l so they could test the systems, so once home I filled and tested every system and found the hot water pressure was very low. I eventually noticed that the truma had error codes and then spotted the blue drain valve button had been tripped, so water was draining from the van (quietly, so I hadn’t heard it)… if I didn’t already know how to deal with that I’d have been stumped!
But as of this moment, aside from CarPlay, all the leisure systems seem to work!
Thanks all for the engagement on this thread and the offers of help.