GrannyJen
Super Poster
Lifetime VIP Member
I think you are correct that this thread is going round in circles and that is primarily because of a lack of information and/or strategy from VW.
The other point which concerns us is that once VW do decide how to proceed and presumably make changes to the engines what effect will that have on the performance. Will they still perform as stated in the brochure?
These 2 points have made us decide that we do not want the cali that has been sitting at the dealer for some weeks now so we have cancelled the order and we are now looking for a used California.
We find it quite astonishing that VW seem to be repeating many of the same mistakes they made when they had the emissions problems on the cars.
Incidentally I have phoned a couple of VW dealers in the last few days asking about used californias. They have taken a note and said they would phone me back with details in 30 mins. I have yet to receive a call!
I am sorry to hear that.
Having gone through the whole process of deciding, evaluating, breathing deep and placing the order you must be bitterly disappointed. It is totally appalling that VW are relying on a vague and totally opaque release to a couple of motoring organisations in Germany to impart information.
VW customer services may have, in some cases, acted with commendable efforts in offering replacement vehicles to those whose vehicles are held at the dealers but the rest is just-disgraceful arrogance.
Sometimes problems can crop up without warning and that’s life but in those circumstances it is how you deal with it that matters and in this instance the lack of transparent communication from VW is quite disgraceful.
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