I look at marine traffic.com for movements of known vehicle carriers and when one leaves Emden for Sheerness, get on chat to ask the status of my order. If I didn't ask, I wouldn't know..... so I pester them. (4th time lucky for me). Of course you could take the view that they are paid to answer questions. If we don't ask as many questions, they have less work (=fewer jobs). Of course if I was the CEO, I'd get a simple app to text people when the status changed and cut several jobs while improving customer satisfaction.... but I'm not CEO!