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New T6.1 order delays

PhilR

PhilR

VIP Member
Messages
360
Location
Staffordshire
Vehicle
T6.1 Ocean 199 4Motion
Just been “chatting” to Debbie. She is very sympathetic unlike some of the others. She is forwarding my issues onto the dealer and promising to get them to call me. I’m really disappointed with my dealer to be honest after selecting them after good reviews. Not one phone call with an update since ordering in September. Only replying when I send an email.
We ordered in September thinking it was well early. Our company car goes back at the end of April. We’re now looking at the distinct possibility of being without a car for a few months. We would have bought a used Cali if we’d have known this. Very annoyed right now. I’ve been looking at BMW M340i estates again - that’s what I was going to get before we decided to get a Cali. They have so much going for them in comparison......but they’re not a campervan.....frustrating...
 
C

camp5

Messages
60
Location
Southampton
Vehicle
T6.1 Ocean 150
We've seemingly moved back again today to week 16. So in the last few weeks we have been week 6, week 7, week 17, week 11 and now week 16. Getting ridiculous now.

Ordered in October.
Coast 150
That is a real rollercoaster for you as I remember you ordered on the same day as we did...is it at least confirmed week 16?
 
T

testpilottimmy

VIP Member
Messages
68
Location
Guildford
Vehicle
T6.1 Ocean 199
I also just chatted with Debbie - she really is so much better than anyone else Ihave spoken with.
That said, we still don't have a build week. She estimated at Week 24 to give me some idea of where we are. So add up to 8 weeks to deliver then we are looking at 37 weeks from order (22nd September) to delivery.
I asked for an explanation of why - RDE2 compliance was the reason given.
 
66tim99

66tim99

Lifetime VIP Member
Messages
483
Location
London
Vehicle
T6.1 Ocean 150
We've seemingly moved back again today to week 16. So in the last few weeks we have been week 6, week 7, week 17, week 11 and now week 16. Getting ridiculous now.

Ordered in October.
Coast 150
Spoke to Eurovans Crawley and my confirmed build week 8 is now an unconfirmed build week 7 (code 10). The excuse was COVID and supplier disruption.
Was told, basically, to sit tight and they will contact me when its code 20 (confirmed). Seems like good advice - we can ring dealers, and then get a different answer from VW chat, and get frustrated, or just wait, watch the snooker, and recognise that we can't change anything, even when it's 'confirmed'.
 
Rams66

Rams66

VIP Member
Messages
62
Location
Farnham
Vehicle
T6.1 Ocean 150
Update on our 150 Ocean which is on the production line. Week 50 build. I get different messages depending who I speak to. Last week I was told another 5-7 days. Checked today and the guy just said try again next week. I tried to push him for context. He didn't look into it and just replied straight back with Covid issues hitting the factory. So our 2 week build time will be up to 7 weeks next week. Maybe they are doing a thorough job.
I'm patient as we can't use it until probably Easter, I just don't like BS from companies I deal with, all we need to know is what is going on. Same issue as you guys waiting for build weeks for the 204s.
 
Dodge1311

Dodge1311

Lifetime VIP Member
Messages
41
Location
Morpeth, Northumberland
Vehicle
T6 Ocean 204 4Motion
Just been “chatting” to Debbie. She is very sympathetic unlike some of the others. She is forwarding my issues onto the dealer and promising to get them to call me. I’m really disappointed with my dealer to be honest after selecting them after good reviews. Not one phone call with an update since ordering in September. Only replying when I send an email.
We ordered in September thinking it was well early. Our company car goes back at the end of April. We’re now looking at the distinct possibility of being without a car for a few months. We would have bought a used Cali if we’d have known this. Very annoyed right now. I’ve been looking at BMW M340i estates again - that’s what I was going to get before we decided to get a Cali. They have so much going for them in comparison......but they’re not a campervan.....frustrating...
Feeling your pain Phil! I had a fantastic Audi A4 allroad that i sold to fund the Cali( thinking i would have needed the big lump of cash reasonably quickly). The money has been sitting in the bank since then and i am driving about in a 04 Plate 325ci, with the expectation that it would go when the build week 6 came around. I am now considering maybe leasing something electric to use through this year, a cost i could do without but the real problem would come when the Cali eventually gets delivered i don't have room for another car. The shortest lease term i can get through my company scheme is 24 months. Other option i did consider was going to the bottom end of the market something like a MG 5 EV buying it outright and taking the hit and selling on once my build week comes around.

All of the above would not be anything like as big an issue, if i knew when i was actually going to take delivery. Its the unknown part of it that is so frustrating.
 
L

Ladymuck

VIP Member
Messages
248
Location
Cheshire
Vehicle
Looking to buy
Update on our 150 Ocean which is on the production line. Week 50 build. I get different messages depending who I speak to. Last week I was told another 5-7 days. Checked today and the guy just said try again next week. I tried to push him for context. He didn't look into it and just replied straight back with Covid issues hitting the factory. So our 2 week build time will be up to 7 weeks next week. Maybe they are doing a thorough job.
I'm patient as we can't use it until probably Easter, I just don't like BS from companies I deal with, all we need to know is what is going on. Same issue as you guys waiting for build weeks for the 204s.
RAMS my Coast is stuck in build since week 51, when I spoke to Debbie she couldn't give a definate reason but suspected supply issue. What's your spec ?
 
S

Stu@rt

Messages
124
Location
Kent
Vehicle
Looking to buy
Given recent posts I feel like I might need to whisper this but my vehicle arrived at the dealers today!! Should take delivery middle of next week. Tea and toast on the drive to look forward to now....!!
Fab news Rik. Can I ask how long from order time?
 
Rams66

Rams66

VIP Member
Messages
62
Location
Farnham
Vehicle
T6.1 Ocean 150
RAMS my Coast is stuck in build since week 51, when I spoke to Debbie she couldn't give a definate reason but suspected supply issue. What's your spec ?
Ladymuck we ordered an Ocean 150, 2 tone (wish I'd read this forum about wraps first!), with silver awning cover, comfort mattress, Woodstock wheels and 235 tyres. I think that was it. I spoke to a guy (won't name him) who clearly couldn't be bothered. Will try again tomorrow and see if I can get someone else
 
L

Ladymuck

VIP Member
Messages
248
Location
Cheshire
Vehicle
Looking to buy
Ladymuck we ordered an Ocean 150, 2 tone (wish I'd read this forum about wraps first!), with silver awning cover, comfort mattress, Woodstock wheels and 235 tyres. I think that was it. I spoke to a guy (won't name him) who clearly couldn't be bothered. Will try again tomorrow and see if I can get someone else
Thanks, I can't see any themes in the spec which might be the causing the delays, very strange!
 
J

JandA

Lifetime VIP Member
Messages
44
Location
Lincolnshire
Vehicle
T6.1 Ocean 199 4Motion
Feeling your pain Phil! I had a fantastic Audi A4 allroad that i sold to fund the Cali( thinking i would have needed the big lump of cash reasonably quickly). The money has been sitting in the bank since then and i am driving about in a 04 Plate 325ci, with the expectation that it would go when the build week 6 came around. I am now considering maybe leasing something electric to use through this year, a cost i could do without but the real problem would come when the Cali eventually gets delivered i don't have room for another car. The shortest lease term i can get through my company scheme is 24 months. Other option i did consider was going to the bottom end of the market something like a MG 5 EV buying it outright and taking the hit and selling on once my build week comes around.

All of the above would not be anything like as big an issue, if i knew when i was actually going to take delivery. Its the unknown part of it that is so frustrating.
On the basis that VW have let you down and messed up you plans why don’t you lay the issue at their door and see if they can fix you up and rent you a replacement till your Cali arrive
 
B

Bill

VIP Member
Messages
10
Location
Hythe Kent
Vehicle
Looking to buy
Just been “chatting” to Debbie. She is very sympathetic unlike some of the others. She is forwarding my issues onto the dealer and promising to get them to call me. I’m really disappointed with my dealer to be honest after selecting them after good reviews. Not one phone call with an update since ordering in September. Only replying when I send an email.
We ordered in September thinking it was well early. Our company car goes back at the end of April. We’re now looking at the distinct possibility of being without a car for a few months. We would have bought a used Cali if we’d have known this. Very annoyed right now. I’ve been looking at BMW M340i estates again - that’s what I was going to get before we decided to get a Cali. They have so much going for them in comparison......but they’re not a campervan.....frustrating...
Hi your not alone on the point of proactive dealers. I'm in the same position in Kent little response i find myself chasing answers to questions i will try the VW chat and see what additional information I can glean working on the premise of low expectations (surprises do happen )
 
J

Jenny H

VIP Member
Messages
305
Location
Essex
Vehicle
Looking to buy
Update on our 150 Ocean which is on the production line. Week 50 build. I get different messages depending who I speak to. Last week I was told another 5-7 days. Checked today and the guy just said try again next week. I tried to push him for context. He didn't look into it and just replied straight back with Covid issues hitting the factory. So our 2 week build time will be up to 7 weeks next week. Maybe they are doing a thorough job.
I'm patient as we can't use it until probably Easter, I just don't like BS from companies I deal with, all we need to know is what is going on. Same issue as you guys waiting for build weeks for the 204s.
My order went in on the 20th October.... 150 Coast.
Wow that was quick - we ordered 150 Coast 30th September - build week 51 - confirmed as finished awaiting final checks- cant believe yours went from build week 50 to dealer in 4 weeks what with Christmas & Brexit in between too or am I missing something?! I think Ive read it wrong yours wasnt a build week 50 was it OP ?! Sorry just me panicing again about getting my act together for my build week 51 !
 
Last edited:

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