T
toeknee
They outsource it to a different company. The driver gets buttons when you take out his costs for taxis and trains. I think, unfortunately, it's not an uncommon model.Time to start rating dealers based on their CSR (Corporate "Social Responsibility") as well? Sending a driver and then leaving him/her to find their own way back home is pretty dire in my view.
When Breeze had to send me a replacement van for my delayed delivery, they sent an accompanying car/driver to get the van driver back ... if not all the way back, at least to the nearest train station.