Poor VW customer service! Can anyone help please?

[chockswahay]

Update……. Yeomans had the van since 8th April and just got it back today. It appears to be working now. They replaced the complete head unit and did a truckload of software updates. Yeomans did the best they could given VW Germany’s poor support and lent me a Golf to use during this time. I am not unhappy with the dealer, just VW for their slack service (this has been ongoing since early February.

So then, all’s well that ends well (I hope). Now I just have to battle with VW about the extended warranty but that is another story…..