nikchurchley22
VIP Member
In January I picked up a new California Beach. Last Thursday I filled up with Diesel and an hour later I found a significant amount of diesel dripping from the bottom of the van. Called roadside assistance who took the van to the local repair centre and they organised a hire car. They explained the van might not be looked at until later this week as the garage had a jolly to Le Mans but that was no problem as i had a hire car and no trips planned. This morning my phone rang and i thought "great" they've repaired it. The conversation went along these lines - they have found the problem and sent me a video - rodents have chewed through the fuel line - this is not under warranty and will cost £370 to repair and the parts aren't in the country and they have no estimate as to when they might be. Now like many on this forum I would imagine you will be using your van for holidays/festivals/weekends and I've got a whole summer planned nearly every weekend. So i changed the subject changed to replacement campervans which they didn't have but then came the killer punch. Because the damage is not covered by warranty we need the car back now. I decided i was to angry to carry on the conversation and put the phone down. An hour later the MD of repair centre called me and after further investigation they could repair it but it would not be under warranty and would cost £300. He informed me that Rodent damage on Vans was very common and short of setting rat traps around your van at night there was not much i could do. So i have a couple of questions. 1). Has anyone else had rodent issues with a new van and what was the outcome? 2) It appears VW and other van providers are using new rodent friendly covered plastic on fuel lines so are VW going to take any responsibility as I'd imagine this is a serious accident waiting to happen.