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Spare Part Shortages - Beware

Stoneybroke

Stoneybroke

VIP Member
Messages
1,138
Location
Staffordshire
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T6 Beach 150
My Beach failed its MOT for the second year running, Rear Nearside Spring has broken. Last year it was the offside one. Fortunately the Five-year extended Factory Warranty will mean I am not paying £293, but I have now been told that the springs are on back order, they hope to get one on Monday!

Don't know whether this is Brexit, COVID, or HGV driver shortages, but beware if you are booking your vehicle in for work that supply issues could affect turnaround time.

Meanwhile the Cali expert is away and some other roof warranty issues can't be looked at properly until next week either...

Only picked up the email after hours, so I will be calling the dealer tomorrow to ask about an alternative vehicle!
 
flying banana

flying banana

T6 Ocean 204ps manual
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2,538
Location
doncaster
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T6 Ocean 204
I'm booked in for some new belts and tensioners in the 28th. I would assume they've ordered them in advance for this work. Keep you posted
 
Seamelody

Seamelody

VIP Member
Messages
247
Location
Cornwall
Vehicle
T6 Ocean 150
I'm booked in for some new belts and tensioners in the 28th. I would assume they've ordered them in advance for this work. Keep you posted

Unless your garage runs it different, then No. from bitter experience they book you in, take it apart and then…. Ah we need….. place the order and hopefully it’s delivered
My sons been waiting nearly 3 months for parts, thankfully it’s not preventing him using his almost new T6


Sent from my iPhone using Tapatalk
 
pjm-84

pjm-84

VIP Member
Messages
1,693
Vehicle
T5 SE 180
Crumbs how much does the spring cost? With a 4 post hoist that tops 30 to 45min work to swap out. Remove wheel, undo shock bolt, undo anti roll bar on opposite side, drop arm, remove spring , new spring, refit bolts. I think the shock bottom bolt is a stretch as the torque is 120n + 180degrees.
 
Volkywagen

Volkywagen

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Lifetime VIP Member
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1,499
Location
The Great North West
Vehicle
T6 Ocean 150
I'm booked in for some new belts and tensioners in the 28th. I would assume they've ordered them in advance for this work. Keep you posted
Same here same day same job. I’ve requested a courtesy vehicle in the mean time as I know it will go over timescales
 
Algor

Algor

VIP Member
Messages
331
Location
Stoke on Trent
Vehicle
T6.1 Coast 150
My Beach failed its MOT for the second year running, Rear Nearside Spring has broken. Last year it was the offside one. Fortunately the Five-year extended Factory Warranty will mean I am not paying £293, but I have now been told that the springs are on back order, they hope to get one on Monday!

Don't know whether this is Brexit, COVID, or HGV driver shortages, but beware if you are booking your vehicle in for work that supply issues could affect turnaround time.

Meanwhile the Cali expert is away and some other roof warranty issues can't be looked at properly until next week either...

Only picked up the email after hours, so I will be calling the dealer tomorrow to ask about an alternative vehicle!
Hi @Stoneybroke, I live in the same county and happen to have a full set of original springs off my 6.1 Coast, they have done around 700 miles. You are welcome to have them and give them back to me or replace them when your new springs come through.
 
Stoneybroke

Stoneybroke

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Messages
1,138
Location
Staffordshire
Vehicle
T6 Beach 150
Hi @Stoneybroke, I live in the same county and happen to have a full set of original springs off my 6.1 Coast, they have done around 700 miles. You are welcome to have them and give them back to me or replace them when your new springs come through.
The Beach is sitting in Brum. I'll bear the offer in mind when I ring tomorrow.
Thanks for the offer. Great forum.
 
Stoneybroke

Stoneybroke

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1,138
Location
Staffordshire
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T6 Beach 150
Factory Extended warranty has come in to help, at least, after raising concerns with lack of transport with the dealer, I have a hire car courtesy of VW.
 
Stoneybroke

Stoneybroke

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1,138
Location
Staffordshire
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T6 Beach 150
Hi @Stoneybroke, I live in the same county and happen to have a full set of original springs off my 6.1 Coast, they have done around 700 miles. You are welcome to have them and give them back to me or replace them when your new springs come through.
As it is a warranty job, to ensure the repair is covered, the parts have to be genuine new VW parts!
 
Algor

Algor

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Messages
331
Location
Stoke on Trent
Vehicle
T6.1 Coast 150
Cheers, although, according to the dealer, there are no genuine VW springs "currently in the country!"
Ah.... That doesn't help you very much then. I suppose at least you have a hire car. The offer stands if you need them although we are away for the weekend shortly, they were only on the van a week and still have all the markers and even the QR code labels.IMG_1818.jpgIMG_1819.jpg
 
flying banana

flying banana

T6 Ocean 204ps manual
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doncaster
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T6 Ocean 204
People often give away brand new springs when they swap their suspension set up. They aren't worth the postage cost most times.
 
rod_vw

rod_vw

Messages
737
Location
Shropshire
Vehicle
Motorhome
When you have the new spring(s) fitted remember to go easy on the sleeping policemen! They are the cause of most broken rear springs. Obviously any similar serious bumps, especially as you drop down off the high point.
 
westfalia

westfalia

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Messages
4,482
Location
Germany.
Vehicle
T5 SE 174
People often give away brand new springs when they swap their suspension set up. They aren't worth the postage cost most times.
I gave mine away to a polish guy, they are too big to keep and why
would you want to keep them anyway.
 
Kevthegas

Kevthegas

2018 204ps, Dsg 4 Motion
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Messages
278
Location
West Sussex
Vehicle
T6 Ocean 204 4Motion
I am shocked, they only replaced 1 spring when the 1st one broke?
I am sure if you went in with an out of warranty van and needed a new spring they would say you should change both sides??
 
Andy

Andy

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2,420
Location
Milton Keynes
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T5 SE 180
My Cali went in to have broken front spring replaced a few years ago. They said they would replace broken one when I booked it in. I said no do both on front. Always replace both.
I had a phone call later in the day after thy had looked at it, one front & both rears broken !!
 
B J G

B J G

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Lifetime VIP Member
Messages
3,667
Location
Stamford
Vehicle
T6 Ocean 204 4Motion
My Beach failed its MOT for the second year running, Rear Nearside Spring has broken. Last year it was the offside one. Fortunately the Five-year extended Factory Warranty will mean I am not paying £293, but I have now been told that the springs are on back order, they hope to get one on Monday!

Don't know whether this is Brexit, COVID, or HGV driver shortages, but beware if you are booking your vehicle in for work that supply issues could affect turnaround time.

Meanwhile the Cali expert is away and some other roof warranty issues can't be looked at properly until next week either...

Only picked up the email after hours, so I will be calling the dealer tomorrow to ask about an alternative vehicle!
Talking to a friend back in June who works at Caterpillar Parts Dept and apparently there is a huge problem with metal supply as Covid shut down mining resulting in no raw materials at the start of the supply/manufacturing chain.
Actually producing vehicles for sale will take priority over spare parts availability with this problem becoming more common.
 
Perfectos

Perfectos

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3,532
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Hertfordshire
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T6 Beach 150
Talking to a friend back in June who works at Caterpillar Parts Dept and apparently there is a huge problem with metal supply as Covid shut down mining resulting in no raw materials at the start of the supply/manufacturing chain.
Actually producing vehicles for sale will take priority over spare parts availability with this problem becoming more common.
Agree with that but conversely, when a Primary factory (Vw factory) iif unable to produce saleable vehicles, May switch priority to parts orders,
to avoid holding stock at the factory (which they have to pay for) .

vehicle manufacturing is a highly complex process which relies heavily on a Fixed plan.
I will try to explain in simple terms some of the potential issues and cause / effect of the Issues in this instance that VW are facing.

The primary factory (VW) will work on a highly sophisticated Kan Ban /Sima process (similar to just in time) whereby stock of parts held for production at the VW factory is negligible, (possible Zero).

In many instances third party supplier will adopt the same philosoph.

The whole supply chain and manufacturing processes are totally reliant on (and require) a smooth planned supply process (Master plan),
dispruption to the Master plan poses serious potential contractual issues for everyone in the supply chain whom ultimately supply the primary manufacturer, (all the way down the supply chain) not to mention highly intricate logistical issues and potential future supply issues,

this is particularly true when dealing with a fluctuating “un planned“ demand / changes (eg. VW factory change the supply requirements due to unplanned cessation, Regardless of what caused that cessation)

This becomes a serious potential issue when the stoppage is within the master plan “critical” time phase; usually the third party suppliers lead time, ( in Basic terms : the time the third party supplier needs to buy raw materials, make and deliver the end product to the primary factory).
so for example when any factory has to enforce an unplanned close down it impacts the whole of the supply chain and the ability for the whole supply chain to produce widgets.
Often the supply chain is sim biotic!
in this instance third parties, cascading down the supply chain, have to react to realign their production with the Primary Factory, in particular to limit their potential loss of revenue Due to lost sales, labour / wages, fixed & variable overhead etc)
I.e. the whole supply chain has to slow / stop their own supply chain and production, which has a Nock on effect to each and every supplier further down the supply chain (all the way back to raw material producers , mines, foundries etc), who in turn have to react as quickly as possible to minimise their loss ( due to what May look like a simple slow down / stoppage from the primary factory)
This impact on the supply process can take some considerable time to work through (think of it like a Tanker ship turning at see, it takes an inordinate time for the effect of a large steering input to be fully seen at sea)

in this instance a primary manufacturer may (or may not) be committed (depending on contractial issues) to take a supply of parts from the third party supplier (VW will not take the hit and set their contracts heavily in their favour) , VW knowing full well they cannot use those parts, (they closed the factory so they don’t want the parts delivered to their own facilities otherwise VW would have to pay for the “delivered“ goods within the contract terms). due to the unplanned closure VW will do all they can to limit their exposure (financial).

in this instance VW focus will shift to shipment of parts becoming a high priority (this situation has happened several times this year At the VW factory). in this instance clearing every available asset, to recoup potential millions & limit their potential exposure by meeting natural demand for their component parts World wide, thus freeing up as much potential income (parts sales) as possible.

This leaves the Supply chain = everyone from raw material suppliers to “added value “ suppliers feeling a financial hit for the period of the close down of the primary manufacturers and therefore leaving the third party supply chain needing to limit their financial loss? Stop supply/ production, carry on supply but not invoice for parts, sell materials to other potential markets etc ? ; knock on effect, the supplier next furthest down the line has to react in The same way and so on & so on etc.
ultimately the entire supply chain slows and stops and which stages creates a potential future hiatus in future supply.

when the primary factory decide to turn the supply chain back on (start taking product for their production needs) the supply chain may not be able to fulfil demand due to the actions they may have had to take to limit their loss from the manufacture shutting production (VW factory)

Guess what ? : the primary factory now need every part they can get their hands on to make their end products:
Parts supply from the factory (to dealers / parts resellers etc) are suspended (parts offer a lower potential income.)
Supply chain is unable to react to the Primary factories Demand, in the short term, which causes all manor of logistical issues For the VW factory meaning ?
They have to Change the master Plan ! (Again & again & again)

to try and put a perspective on the potential size and seriousness of the consequences of unplanned / interrupted production: to give you some perspective:
One electronic chip component may have a lead time of 2 years ! (Two years)
that’s one component that needs to be aligned with all other components to allow the third party manufacturer to be able to complete their product And deliver it to the primary manufacture, who will build it into their end product.

I hope this explains in very simplistic terms why there are currently issues world wide.

chuck in a global Pandemic etc and you can imagine how this has / is impacting supply chains and will continue to do so for some considerable time on and off.
 

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