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When we were searching for our Beach a couple of dealerships sent us walk around videosHaving ordered a new Beach in August, I received an Email from the Sales Manager, Laine Watts at SMG Tonbridge last Thursday. His Email told us that it had arrived. He had also attached a walk round video of the vehicle in it's preprepared state. This was a lovely surprise after over two months of being Caliless.
Is this video normal on factory orders? I have owned lots of cars over the years but all of those that were new were either ex demo or off the peg from either dealer or national stock. This is the first vehicle we have ever factory ordered. OK it's only a small thing but I thought that it was excellent customer service.
Well done SMG Tonbridge and in particular, well done Laine Watts.
I had a similar experience. Their service manager (if indeed he is still there) stands out as the most arrogant person I've ever met.Laine sent me a video prior to pick up. Nice.
Service is another story. Failed to even look at the very issue it was sent in for, and made a bizarre attempt to shift the blame to me. Then they got me a penalty charge notice when they collected it to finally try and fix it (which they didn't). On pointing this out I was sent a slightly upsetting passive aggressive email having a go at me for not giving them top marks for customer service. And no offer to pay the fine.
All very odd.