VWCS

[Gina-B]

Sorry if this is a dumb question, but is VWCS VW Customer Services? If so, how do I contact them please?

 

[WelshGas]

Sorry if this is a dumb question, but is VWCS VW Customer Services? If so, how do I contact them please?

VW Commercial Customer Service UK | Contact Us | VW Vans

Got a question? Talk to one of our experts at your local Volkswagen Van Centre or contact us by phone. Check our FAQs for all answers to your questions.

www.volkswagen-vans.co.uk

 

[andyinluton]

Sorry if this is a dumb question, but is VWCS VW Customer Services? If so, how do I contact them please?

Should change the acronym to VWCOAPIAB
Last word being a Brewery you can guess the rest.
Other than listen sympathetically & dish out a few freebies there’s not a lot they can do about anything.
If dealers havnt got spare resources & spare parts are unavailable it doesn’t mater how major faults are, they are not being repaired.

 

[Ozzy Pete]

Sorry if this is a dumb question, but is VWCS VW Customer Services? If so, how do I contact them please?

I would just google it. all The info you need comes straight up..Good luck with them.

 

[Ozzy Pete]

I would just google it. all The info you need comes straight up..Good luck with them.

And yes VWCC is what you said. Customer services

 

[Gina-B]

Thanks Ozzy!

 

[Gina-B]

Should change the acronym to VWCOAPIAB
Last word being a Brewery you can guess the rest.
Other than listen sympathetically & dish out a few freebies there’s not a lot they can do about anything.
If dealers havnt got spare resources & spare parts are unavailable it doesn’t mater how major faults are, they are not being repaired.

Good one Andy!

 

[Gina-B]

Thanks for the link WelshGas

 

[Ozzy Pete]

Good one Andy!

VWCC GB have very little say over warranty claims and especially any good will it’s mainly down to Germany and what they say. CC will take you down a very winding road which usually comes to a abrupt end with a big “NO” at the end, after thinking you were getting somewhere. It’s happened to us on a few occasions and when they say “NO” they mean it. With documented problems like the roof they have accepted a longer period for repairs as the roof is a ticking time bomb and can erupt (Or not) at any time. The only thing we got done was the Awning that fell apart a couple of months after the warranty expired. Then we had to pay a third contribution with the dealer paying a third and VW paying a third...I know that VW wouldn’t have paid a third because Awnings don’t cost £750. My contribution was £250. But that was better than nothing...

 

[Ozzy Pete]

And yes VWCC is what you said. Customer services

Sorry VW CS..

 

[Gina-B]

VWCC GB have very little say over warranty claims and especially any good will it’s mainly down to Germany and what they say. CC will take you down a very winding road which usually comes to a abrupt end with a big “NO” at the end, after thinking you were getting somewhere. It’s happened to us on a few occasions and when they say “NO” they mean it. With documented problems like the roof they have accepted a longer period for repairs as the roof is a ticking time bomb and can erupt (Or not) at any time. The only thing we got done was the Awning that fell apart a couple of months after the warranty expired. Then we had to pay a third contribution with the dealer paying a third and VW paying a third...I know that VW wouldn’t have paid a third because Awnings don’t cost £750. My contribution was £250. But that was better than nothing...

It's a minefield out there!