
Trev
Lifetime VIP Member
- Messages
- 265
- Vehicle
- T6 Ocean 150
Hi need some views on what is reasonable to expect from a dealer. Brief history is that our ocean needs to go in for the dealer to resolve a problem re coolant warning light and coolant leak which has been going on for months and lots of back and forth with the dealer. They say they can’t get an ocean so have offered a transporter. I can’t camp or sleep in that though so it’s not much of a replacement. One occasion they had it in for a month and didn’t have anything to give us as an alternate vehicle. It was winter so we stomached that to be helpful. This time round less so. They are part of a regional VW dealership so I’m thinking if they can’t find me an ocean then they provide an equivalent value vehicle. My thinking is also that if I have something of value to them it will focus their attention. After all they have something valuable of mine. This saga has been going on since February hence my patience is wearing thin. VWCC are involved but they are saying it’s down to the dealer to find a vehicle. What’s reasonable?