tried to call BF on several occasions, (pre English government releasing lockdown, and reciprocal Quarantining arrangements being scrapped etc)
we wanted to change our booking to a date in the future when travel may have been possible. (Based on what we knew at that time) however this was not possible online via BF website as future sailings schedule had not been released and it was impossible to speak to a human being !
The only response we could get was the automated system telling us that all communications should be via email. The kicker was that they were quoting 40+ days minimum to respond !
An email was duly sent requesting to know when the next sailing schedule was to be released and what was the protocol for changing a booking if we indeed wanted to ?
To our surprise we received an email, this week, informing us that BF had cancelled our booking, for August and have issue a “voucher / credit “ on our account that is valid until 2022 !
None of our questions laid out in our communication have been answered !
It looks like I won’t be going on my planned holiday this year, thanks to the incompetence and lack of appropriate staffing of phone lines by BF. (Despite travel now being possible)
Needless to say another email has been sent now to request a refund, not a voucher ( we did not cancel our booking BF did)
What a shambles BF have been, but they are not the only travel provider, in my experience, to act poorly,
I would rate BF and Easy jet in the same league, inept at effective customer communications, didn’t care for the customers wishes.
We await the response from BF, presuming another extended wait for a response.
